People Advisor Remote

At Paymentology were redefining whats possible in the payments space. As the first truly global issuer-processor we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale across more than 60 countries.

Our advanced multi-cloud platform delivers real-time data unmatched scalability and the flexibility of shared or dedicated processing instances. Its this global reach and innovation that sets us apart.

Were looking for a People Advisor to provide high-quality guidance operational ownership and practical problem-solving across the employee lifecycle. Acting as a trusted HR generalist this role supports managers and employees with consistent advice manages recurring and moderately complex people matters and ensures the smooth execution of core People processes.

Operating with a high degree of autonomy the People Advisor serves as a reliable point of expertise within the People team and contributes to initiatives that enhance employee experience and organisational effectiveness.

Employee Advisory & Case Management

• Provide timely and accurate advice to managers and employees on core people topics including performance management sick leave onboarding probation policy interpretation and conduct matters.
• Manage end-to-end recurring and moderately complex employee relations cases ensuring appropriate documentation risk assessment and escalation only where required.
• Apply sound judgement to balance policy employment law principles and contextual considerations to deliver pragmatic and people-focused outcomes.

Operational Excellence & Process Ownership

• Own defined People processes end-to-end including onboarding offboarding contract amendments probation tracking performance cycle administration and employee documentation.
• Maintain accurate and compliant People data across systems supporting payroll inputs audit readiness and high-quality reporting.
• Identify inefficiencies in workflows and implement practical improvements that enhance accuracy efficiency and employee experience.

HR Projects & Cross-Functional Collaboration

• Lead or support People initiatives such as policy updates benefits changes system enhancements manager enablement activities and engagement projects.
• Collaborate closely with Finance Payroll Talent Acquisition Legal IT and other stakeholders to ensure effective execution of people-related activities.
• Support the adoption of new tools or processes by preparing clear communications guidance and light training for stakeholders.

Data Reporting & Continuous Improvement

• Prepare People data dashboards and reports including turnover absence trends and probation outcomes and translate insights for managers.
• Identify patterns within recurring issues highlighting risks and opportunities for improvement to senior HR colleagues.
• Advocate for a consistent and positive employee experience by resolving recurring operational challenges and contributing to culture and engagement initiatives.

At Paymentology its not just about building great payment technology its about building a company where people feel they belong and their work matters. Youll be part of a diverse global team thats genuinely committed to making a positive impact through what we do. Whether youre supporting managers and employees through meaningful moments collaborating across time zones or contributing to initiatives that improve how people experience work youll find real purpose in your role and the freedom to grow in a supportive forward-thinking environment.

Requirements:

What it takes to succeed:

• Strong HR generalist capability with experience handling recurring and moderately complex people matters.
• Working knowledge of HR processes policies and employment law principles with the ability to apply them pragmatically.
• High attention to detail with strong organisational and prioritisation skills.
• Clear and confident communication skills able to translate policies and decisions into practical guidance for stakeholders.
• Ability to operate independently while collaborating effectively across teams and functions.
• Bachelors degree or equivalent practical experience in Human Resources or a related field.
• 46 years experience in HR advisory people operations or a similar generalist role aligned with IC4 expectations.
• Experience using HRIS platforms collaboration tools and people reporting dashboards.