Operations Performance Senior Manager

About MVH Europe

Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus operating over 500 animal hospitals and clinics across 17 European countries. Together our teams deliver high-quality modern veterinary care for companion animals ensuring peace of mind for pet owners through excellent access and patient safety.

AniCura our largest brand in Europe provides care to over three million patients each year through 12500 dedicated professionals. Linnaeus operating primarily in the UK and Ireland is home to over 6000 Associates empowered to deliver exceptional care through a culture of collaboration clinical excellence and continuous development.

At MVH Europe we prioritize a culture of accountability inclusion and wellbeing. We believe our purpose to make A BETTER WORLD FOR PETS starts with building a better world for our people. Data-driven insight and performance transparency are critical enablers of consistent clinical quality and sustainable business performance across our veterinary network.

Role Overview

The Operations Performance Senior Manager is responsible for designing maintaining and continuously evolving data-driven performance tracking frameworks and practices that enable clear operational visibility across MVH Europes veterinary clinic network.

This role ensures that leadership and field teams have access to timely accurate and actionable data to drive both clinical and commercial performance consistently across the business. Acting as a key connector between technical data teams and operational leaders the role translates strategic priorities into meaningful KPIs dashboards and performance insights that support effective decision-making.

Operating at Group level the role strengthens alignment between data business impact and usability enabling leaders to proactively manage performance and outcomes across regions and clinics.

Key Responsibilities

Performance Frameworks & KPIs

• Lead the definition and continuous improvement of operational and clinical KPIs in alignment with strategic goals.

• Ensure performance metrics reflect both clinical outcomes and commercial impact.

Metrics Dashboards & Business Requirements

• Define clear business requirements for metrics and performance tracking dashboards that support decision-making at all levels.

• Serve as the central point of contact for operational dashboarding needs across Central Operations.

Data Collaboration & Quality

• Collaborate closely with Data & Analytics teams to ensure data integrity automation and reliability of dashboard reporting tools.

• Support scalable and consistent performance reporting solutions across the business.

Performance Insight & Decision Support

• Support VPs field operations teams and clinic leaders with performance insights and data-driven recommendations.

• Monitor trends flag anomalies and proactively communicate key operational and clinical performance issues.

Adoption Coaching & Enablement

• Provide coaching training and documentation to ensure effective adoption and consistent usage of dashboards across the organization.

• Build data literacy and performance management capability within operational teams.

Context and Scope

This role operates at Group level working in close collaboration with Data & Analytics Field Operations Finance and Medical teams. The Operations Performance Senior Manager acts as a critical bridge between technical data teams and operational leadership ensuring KPIs and dashboards are aligned with business impact clinical priorities and usability in day-to-day operations.

Education & Professional Qualifications

• Bachelors or Masters degree in a numerate discipline.

• Certification in BI or data visualisation tools (e.g. Power BI Tableau) is a plus.

• Familiarity with systems and dashboard environments is desirable.

Knowledge / Experience

• 5 years of experience in operations analytics business intelligence performance management or equivalent experience using data to drive performance improvement.

• Strong command of data visualisation tools such as Power BI Tableau Looker or similar.

• Proven ability to translate insights into meaningful and actionable outcomes.

• Experience in a multi-site healthcare or veterinary environment is highly desirable.

• Comfortable working across business and technical teams in a matrixed organisation.

• Proven ability to translate business strategy into detailed requirements.

• Excellent communication stakeholder management coaching and training skills.

Key Mars Leadership Competencies

• Drives Results

• Plans and Aligns

• Tech Savvy

• Builds Networks

• Communicates Effectively

Our Offer

• Join a purpose driven company where were striving to shape the future of veterinary care together.

• An industry competitive salary and benefits package.

• A stimulating work environment with good opportunities for personal development.

• Freedom to take responsibility and the opportunity to influence at Group level.

• Hybrid working international digital work environment.

• Learning and development opportunities.

• The opportunity to cuddle our beloved 4-legged friends in our offices.

• We are always open for a conversation to discuss your individual needs.

Interested

Please contact Esther van Berkel Group Corporate Recruitment Partner who is happy to tell you more about this opportunity and the recruitment process. Or apply by submitting your resume through clicking the apply button below.

MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds.

Internal Candidates/Associates: If you are interested in this position please reach out to the Corporate Recruiter to understand the internal recruitment process.