Driver Operations Coordinator
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Job Summary
About HIVED
At HIVED were steamrolling forward as one of Europes fastest growing startups and our momentum shows no signs of slowing.
Based in London we are a climate and logistics start-up building the first sustainable parcel delivery network at scale powered by a 100% electric an ever-growing industry where unreliable service has long been the norm HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.
A tech company at heart our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers we are constantly working to improve this customer experience that makes us deliver better.
Already trusted by leading international brands such as John Lewis Nespresso Uniqlo H&M brands and more we are solidifying our position as the leaders in Europe to tackle this growing market.
Our tight-knit team is made up of ex-Revolut Bain HelloFresh ASOS Apple and Google employees and we are backed by some of Europes leading investors and VCs in climate-tech logistics and mobility including Planet A Ventures Maersk Growth Pale Blue Dot VC Eka Ventures NordicNinja VC and the British government. Were passionate about driving innovation and redefining the future of delivery.
Role Overview
At HIVED the Driver Operations Coordinator is the unique point of contact with drivers. This role is integral to ensuring HIVED maintains drivers at the centre of our operation whilst maintaining high delivery performance & quality. This is an on-site role embedded in the day-to-day operations the shifts for this role are a 4 days on- 3 days off shift pattern.
Responsibilities
Accountable for achieving daily business Key Performance Indicators (KPIs).
Manage the day-to-day operations of an assigned driver team.
Accountable for comprehensive driver support including scheduling process implementation and addressing on-the-road queries.
Champion initiatives that foster a positive driver experience and promote retention.
Oversight of all aspects of assigned driver team serving as the primary point of contact for driver inquiries and support at HIVED.
Ensure driver compliance with HIVEDs requirements and expectations.
Partner with stakeholders to ensure driver excellence via check-ins and ride-alongs.
Requirements
We are seeking an engaging and approachable Driver Operations Coordinator who excels at building and maintaining positive relationships with drivers and stakeholders with strong verbal and written communication skills and demonstrated stakeholder management abilities.
1-3 years of related working experience with logistics/last-mile preference.
Possesses a hands-on approach to managing and developing team members.
Proven ability to thrive in a fast-paced high-pressure environment.
Capable of rapid decision-making and efficient problem resolution.
Ability to leverage available resources effectively and efficiently.
Experience leveraging data for effective decision-making.
Demonstrates exceptional resilience and professionalism when confronted with difficult situations maintaining a positive and productive attitude.
Valid UK driving license required.
How we reward our team
Dynamic working environment with a diverse and driven team
Huge opportunity for learning in a high growth environment with progression opportunities based on success in the role
25 days of holiday allowance plus public holidays or if youre on a 4 days on - 3 days off shift pattern you are entitled to the equivalent of 20 days paid holiday plus public holidays
1 Birthday Day Off 2 Tenure-Based Additional Days Off
Subsidised Private Medical Insurance including dental vision & mental health therapy
Bi-annual performance reviews and tailored development plans
Annual compensation review
Team lunch provided once a week
Quarterly team socials and annual sports day (HIVED Olympics)
Enhanced maternity/paternity/adoption policy as day 1 right
Community volunteer days
Cycle to work scheme
Dog friendly office and depots
MacBook Air or Windows Laptop (depending on your preference)
Want to learn more
Meet the team in 60 seconds: Behind the scenes with HIVED
We are named as UK StartUp of the Year 2024
Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network
Check the Impact Report 2024
Keep up with HIVED here
Key Skills
- Inventory Control
- Basic Math
- Paratransit
- Tanker Experience
- Van Driver
- Box Truck Experience
- Commercial Driving
- Commercial Vehicle Experience
- Delivery Driver Experience
- Manual Transmission Experience
- Driving
- Heavy Lifting
About Company
HIVED is the first customer-centric, tech-enabled parcel delivery company designed for ecommerce. With a 100% electric fleet and commitment to an exceptional delivery experience, HIVED is setting a new delivery standard for ecommerce brands and consumers.HIVED has already delivered mi ... View more
