DOAS Senior System Analyst

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

The Dept. of Administrative Services is seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators.

Position Overview:

We are seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agency s core applications and IT infrastructure.

The ideal candidate will have a strong background in IT support systems administration and team leadership with the ability to guide the resolution of complex technical issues coordinate with third-party vendors and implement solutions that enhance overall IT service delivery.

Local candidates only as they will be required to come to the office per a hybrid work schedule

While the intent may be a long-term tenure this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st.

Primary Responsibilities:

Provide Complex Issue Resolution: Serve as the escalation point for technical issues guiding the team in troubleshooting and resolving hardware software and network problems.
Collaborate with Third-Party Vendors: Act as the primary contact for external vendors coordinating support for advanced technical issues and ensuring timely resolution.
Support Core IT Systems: Ensure proper management and support of technologies including Office 365 Active Directory Exchange Server Microsoft Teams softphones VPN RDP and Windows operating systems.
Research and Implement Technical Solutions: Recommend and implement solutions to improve efficiency and reliability.
Develop and Maintain Documentation: Ensure comprehensive documentation of systems processes and troubleshooting procedures for team reference and knowledge sharing.

Necessary Skills and Qualifications:

10 years of IT experience.
Proven expertise in Office 365 Active Directory Exchange Server Windows operating systems desktop deployment VPN RDP and Microsoft Teams.
Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:

Understanding of Windows Client and Windows Server in production environments.
Configuration of Windows Infrastructure via Group Policy and/or scripts.
Adept at using Powershell to automate and execute tasks.
Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.
Microsoft Enterprise Mobility Suite / Entprise Mobility Security (EMS) a plus.

3 years of experience with Active Directory Domain Services (AD DS) upgrade consolidation and migration projects.
2 years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.
1 years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus.
Strong troubleshooting and problem-solving skills with the ability to resolve complex technical issues efficiently.
Experience in coordinating with third-party technical support vendors.
Proficiency in creating and maintaining technical documentation.
Relevant Microsoft certifications (e.g. Windows Server Office 365 Azure) are highly desirable.
Solid understanding of IT service management and ITIL best practices is a plus.
Track record of continuous learning and adapting to new technologies.

Desired Skills and Attributes:

Strong Communication Skills: Ability to articulate technical concepts clearly to both technical and non-technical audiences.
Problem-Solving Mindset: Proactive and solution-oriented approach to addressing challenges and improving processes.
Adaptability and Flexibility: Capable of handling shifting priorities and working in a fast-paced environment.
Customer-Focused Attitude: Dedicated to providing excellent service to internal users and ensuring their IT needs are met.

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Proven expertise in O365 AD Exchange Server Windows VPN RDP MS Teams	Required	10	Years

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement
Question2	What is your candidates email address
Question3	If selected for engagement your candidates hourly Pay Rate must be at least BR Your candidate can be paid more; however the hourly SRP Rate cannot exceed BR Do you agree to these requirements
Question4	The maximum mark-up for this engagement s SRP rate is 25%. To be competitive on pricing a mark-up below the 25% threshold is suggested. Do you agree to propose a mark-up at or below 25%
Question5	This assignment is contingent upon customer renewal and availability of adequate funding. Do you agree to this requirement
Question6	If selected for engagement your candidate will be expected to start no later than 2 weeks (10 business days) after the clients selection date Do you agree to this requirement
Question7	Do you agree you have thoroughly pre-screened your candidates experience and commute time via phone in-person or by webcam for this assignment

The Dept. of Administrative Services is seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. Position Overview: We are seeking an experienced Senior System Analyst to provide hands-on technical expertise on a ...