Account Management Coordinator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Perform the coordinating role and focus on specific designated customers of the company.
- Function as back-up on non-customer facing front for Account Managers where support is needed.
- Participate in customer service reviews customers satisfaction surveys and making analysis for the designated customers and for Account Management department.
- Support the department in business development and customer retention by maintaining good relationship with customers.
- Manage integrity of shipment and performance data.
- Assist with generating system reports for managing and communicating exceptions to Operations/Account managers/Customers across the network.
- Monitor against performance standards per agreed KPIs with customer.
- Support with upkeep of rates SOPs process improvement where applicable.
- Support the accounts receivable process of the customer internally within Expeditors.
- Support the department in RFQs and quotations by working with relevant products and Account Managers to price competitively.
- Support with activities related to managing and improving the EDI with customers.
- Support with the new rates/lanes approval processes.
- Take up additional tasks/ projects as required by Account Managers to enable strategic development of the account.
- Provide administrative assistance to the Account Management department when required.
- Work closely with the account managers to uncover customer requirements qualify opportunities and propose the right solution.
- Support special projects as deemed necessary by the management.
Qualifications :
- Education: Bachelors degree or equivalent business qualifications.
- Experience: Minimum of two years at Expeditors or within the logistics industry.
- Technical Skills: Proficiency in Microsoft Office (PowerPoint Word Excel Outlook) and general PC skills.
- Core Competencies:
- Strong customer service and interpersonal skills
- Team-oriented with a supportive proactive mindset
- Attention to detail and accuracy
- Positive will-do attitude
- Additional Skills:
- Effective presentation and communication skills
- Proficiency in English
- Fluency in Chinese is an advantage
Additional Information :
Expeditors offers excellent benefits:
- Full time job contract
- Competitive salary
- Opportunity for promotion
- Friendly atmosphere among team
- Ability to develop
- Professional Training Plan
- Health insurance program
- Professional of working environment
- 14 annual leave days per year
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more
