Senior Program Manager

COVID 19 On-Campus Requirements

Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1 2022 but the University may reinstate them at any point.

About Queens University

Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized/visible minorities Indigenous/Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

Queens University has launched the Queens Renew Program a multi-year initiative aimed at ensuring the universitys professional services are operating effectively to support delivery of our academic and research mission.

The Renew Program Office works with Queens senior leaders employees and constituents across campus to examine processes and structures in professional services throughout the university to determine existing areas of strength opportunities to enhance effectiveness and efficiency and ensure the university is making the best use of its resources in support the academic and research mission.

Queens is seeking a highly skilled Senior Program Manager to guide and manage strategic initiatives aimed at transforming Queens professional services processes systems and culture aligned with the strategic vision and goals of the Renew Program. Reporting to the Executive Director the incumbent will work closely with senior leadership employees and partners across the university to ensure the successful implementation of change initiatives. This role requires a leader with a proven track record in managing multiple concurrent complex projects driving change and delivering measurable results.

Current Employees of Queens: General staff holding continuing appointments and interested in being considered for this position are eligible through the Temporary Term or Contract Policy.

Job Description

KEY RESPONSIBILITIES:
Program Direction: Guide the planning and implementation of concurrent professional services change initiatives across the university working in partnership with university leaders members of the Queens community and the Renew Program team. Direct initiative timelines resources risks and budget to achieve program and initiative goals.
Constituent Engagement: Collaborate with senior leadership faculty staff and external partners to promote community involvement and coordination of activities to support the priorities of the program and university. Actively manage key business constituents expectations and monitor satisfaction levels.
Change Management: Develop and implement change management strategies to facilitate adoption of new processes and systems. Working closely with professional services leaders and their teams direct the process to co-design and implement solutions to enhance professional service delivery improve coordination and productivity. Develop and maintain a strong working knowledge of the Universitys academic plan and strategic priorities to ensure alignment.
Initiative Performance Measurement: Develop project plans for change initiatives managing resources and risks to achieve project plan timelines and goals regularly
reporting on progress. Monitor and report on progress against established program and initiative key performance indicators to demonstrate the effectiveness of improvement initiatives.
Analysis: Conduct detailed research interpret data and information to develop recommendations that support evidence-based choices. Identify and advocate recommendations for solution options in conjunction with other subject matter experts ensuring the solution supports the strategic initiatives.
Communication: Clearly and effectively communicate decisions priorities and relevant project information to all constituents regarding projects and initiatives.
Team Culture: Promote a culture of inclusion with a commitment to the universitys equity diversity inclusion and Indigenization Initiatives designed to foster an inclusive supportive and welcoming work environment. Provide oversight and direction to teams and act as a resource for Renew Program Office colleagues and Initiative leads. Support other activities as assigned as a member of the Renew Program team.

REQUIRED QUALIFICATIONS:
University degree combined with at least 5 years of progressive program management experience supporting organizational change including familiarity with at least one of: process reengineering organization effectiveness/design or technology implementation. Operational leadership experience in any centrally shared service area (for example finance human resources or information technology) is an asset.
Experience in higher education is preferred. Organization development change management project management or Lean Six Sigma certification is an asset.
The incumbent must be able to attend work on campus for in-person meetings with client groups and the Renew Program Office team (minimum of 2 days per week). Hybrid work is supported.
Consideration may be given to an equivalent combination of education and experience.

SPECIAL SKILLS:
Exceptional leadership skills with the ability to manage multiple demands and diverging priorities in a time-sensitive highly visible results-oriented work environment.
Exceptional influence and relationship building skills to build alignment trust and support for the Renew Program.
Strong written and verbal communication to facilitate work effectively across multiple portfolios within the university at all levels of the organization.
Proactive and adaptable problem-solving ability to instill confidence in the success of Initiatives and the Renew Program.
Strong analytical skills and the ability to interpret and develop insights from data and provide actionable recommendations to support data-based choices.

DECISION MAKING:
Provides independent advice and guidance on Renew Program matters recommending key initiatives and improvements with suitable performance metrics. Escalate complex or sensitive issues to the Executive Director or professional services leaders as needed.
Manage and prioritize the Program teams workload based on shifting priorities. Assign resources effectively monitor progress assist with problem-solving and guide the team towards the timely and accurate completion of tasks.
Make daily choices to advance Renew Initiatives ensuring the teams activities align with program goals.
Provide expert advice on managing initiatives and contribute to the strategic planning of the programs long-term goals.
Organize and facilitate engagements with key members of the Queens community deciding the appropriate format approach and content.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queens is strongly committed to employment equity diversity and inclusion in the workplace and encourages applications from Black racialized persons Indigenous people women persons with disabilities and 2SLGBTQI accordance with Canadian Immigration requirements priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .