University Account Manager, Off-Campus Partners Chicago, IL

Job Description

OVERVIEW

Off Campus Partners

Off Campus Partners a CoStar Group subsidiary and part of the network is the leading provider of off-campus housing websites for colleges and universities in the U.S. Our mission is to simplify the off-campus housing experience for universities students and property managers nationwide. We have established partnerships with more than 150 of the countrys top universities offering their students a user-friendly platform to search for housing find roommates and access educational resources. One of our first university partnerships was with the University of Virginia! Preview the site at .

The University Account Manager at Off Campus Partners is responsible for managing and strengthening university partnerships within an assigned territory to ensure an exceptional client experience and drive long-term renewals. This role requires a strategic data-driven and relationship-focused approach with a strong emphasis on measurable results proactive engagement and business growth. Serving as the primary liaison for university clients the University Account Manager leads renewal strategy supports cross-functional collaboration and ensures partner needs are met in alignment with Off Campus Partners broader goals.

RESPONSIBILITIES

• Build and maintain strong relationships with university clients in your territory meeting all service requirements and driving account retention and growth.
• Lead the renewal processincluding account reviews strategic renewal meetings timeline management and follow-upto ensure successful on-time outcomes.
• Prepare and present tailored materials for each university meeting providing relevant updates insights and client-specific data to guide decision-making.
• Manage day-to-day client needs while delivering proactive strategic engagement that reinforces the value of our partnership.
• Collaborate with key university stakeholdersincluding day-to-day contacts and senior decision-makerson contract renewals and strategic initiatives to deepen engagement and secure long-term partnerships.

• Partner with sales and cross-functional teamsincluding marketing product support and leadershipto drive revenue growth align on territory strategy and inform product adoption client feedback and service enhancements.
• Stay informed on higher education and student housing trends; support client engagement initiatives such as webinars advisory groups newsletters and regional events.
• Attend in-person university meetings and events with 4050% travel expectedprimarily during peak academic periods in the spring and fall.

BASIC QUALIFICATIONS

• 5 or more years of experience in business development sales account management or customer support roles within a corporate environment. Commensurate employment experience at a College or University in campus/residence life student affairs or student services will be accepted as an equivalent.
• Strong communication interpersonal and relationship building skills.
• Strong strategic organizational analytical and problem-solving skills.
• Strong technical and presentation skills.
• Self-starter who can work within a team environment and independently while being highly organized with a strong attention to detail.
• Proficiency in Microsoft Office and CRM software.
• Bachelors degree required preferably in Business Administration Communications or Marketing from an accredited not-for-profit University or College.
• Candidates must possess a current and valid drivers license.
• Satisfactory completion of a Driving Record/Driving Abstract check prior to start. Driving history must reflect responsible driving behavior and compliance with traffic laws.

PREFERRED QUALIFICATIONS

• Knowledge or experience in higher education and/or the student housing industry.
• 5 or more years of experience in managing a high-profile portfolio of clients with an emphasis on client retention and revenue growth within a business-to-business environment

WHATS IN IT FOR YOU

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life legal and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent) with yoga studio Pelotons personal training group exercise classes
• Access to CoStar Groups Diversity Equity & Inclusion Employee Resource Groups
• Complimentary gourmet coffee tea hot chocolate fresh fruit and other healthy snacks

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing