Senior Services Engineer (Req ID 2025-26)
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Job Location:
Farnborough - UK
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Description
About SS8 Networks: As a leader in Lawful and Location Intelligence SS8 helps make societies safer. Our commitment is to extract analyze and visualize the critical intelligence that gives law enforcement intelligence agencies and emergency services the real-time insights that help save lives. Our high-performance flexible and future-proof solutions also enable mobile network operators to achieve regulatory compliance with minimum disruption time and cost. SS8 is trusted by the largest government agencies communications providers and systems integrators globally.
SS8 Networks Inc. is looking for a Senior Services Engineer with hands-on experience in installation maintenance problem management testing and documenting SS8s portfolio of infrastructure supporting Intelligence products. The role is focused on integrating the SS8 product set within telecommunication and LEA networks. The product set is deployed on Linux platforms in standalone Kubernetes or cloud environments.
Duties/Responsibilities of Position:
- Assist other Engineers with advanced troubleshooting as well as testing new installation procedures and products.
- Responsible for field installation & support of the SS8 Products
- Provide remote support to customer base
- Assist customers with upgrades of hardware and software
- Be the interface for New Product Introduction
- Help customers with equipment configuration
- Assist in scripting automation
- Provide training on product operation one-on-one or in small groups
- Work closely with other groups to ensure successful and high customer satisfaction
- Location Lawful and Data Intelligence Products and Protocols
- Participate in customer technical assistance troubleshooting conference calls
- Manage the segregated local network infrastructure
- Deploy and maintain remote connectivity to customer networks from the local support office
- Maintain and enhance customer monitoring tools
- Will be required to participate in an on-call rotation with other team members to provide 24x7 support to our customer base
- Requires 25-50% travel (including domestic and international)
- Test troubleshoot isolate and at times provide additional information to Engineering to resolve customer product issues
- Collaborate and assist the Implementation Manager in the improvement of deployment methods and process.
- Document and provide knowledge transfer information across multiple groups within and outside of SS8
Essential:
- Technical understanding of network and IT security
- Manage process to successful conclusion
- Experience of Tier 1 Customer Service Provider networks and associated Live business critical systems
- Strong knowledge of IP protocols at packet level
- Familiar with packet capture tools i.e. Wireshark
- Strong ability to analyze log files and then follow the troubleshooting path to resolve faults
- Strong knowledge of Linux Operating Systems (RedHat or similar variant)
- Networking fundamentals - LAN/WAN routers switches firewalls
- Self-motivated. Able to effectively manage time and work independently
- Excellent customer service skills
- Strong verbal and written communication skills
Desirable:
- Broad knowledge of regulatory compliance
- Some experience with scripting (Shell/Bash Python Perl or other)
- Any technical DPI or Packet Broker experience
- Experience with mobile and fixed line carrier grade voice/data services such as VoIP IMS 4G/5G data or Broadband services
- Experience with encryption protocols (IPSEC TLS)
- Familiarity with virtualization technologies (VMware KVM Docker)
- Experience with Cloud Deployments
- Experience with Kubernetes and containerized methods of deploying software
- Exposure to Network Monitoring tools
- Experience working as a team lead
Experience and Education Requirements:
- Bachelors degree in a technology-related field (desired)
- 5 years of experience in high tech preferably in telecom and large system deployments
- Must be willing and eligible to obtain a security clearance.
SS8 is committed to fostering an inclusive and respectful workplace where everyone can thrive. We welcome applicants of all genders backgrounds cultures and experiences. Our goal is to create a diverse team that reflects the global communities we serve and values collaboration innovation and mutual respect.
Employment Options: This role can be structured either as a full-time position through an Employer of Record or as a consulting engagement depending on your preference and local regulations.
Agency Disclaimer
SS8 does not accept unsolicited resumes from staffing agencies search firms or third parties. Any resumes submitted without a signed agreement in place will be considered the property of SS8 and no fees will be paid if a candidate is hired as a result.
Required Experience:
Senior IC
Key Skills
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About Company
SS8, the trusted choice for lawful intelligence around the world, provides solutions to help agencies quickly identify, track and investigate suspects and devices of interest.
