IT LAN & Telephony Administrator

In This Role Your Responsibilities Will Be:

• Management of an enterprise LAN Wireless LAN Telephony services and associated equipment
• Ensuring optimal use and maximizing efficiency of LAN & Wireless LAN equipment installed at sites as well as telephony services as defined in the service design and according to the agreed SLA
• Working closely with the design team and transition team to ensure all operational aspects are included in created solutions while maintaining continuous service improvement
• Providing Tier 3 support for all LAN Wireless LAN and Telephony infrastructure. This includes formal service-level agreements across multiple sites and countries in various regions of the world including non-Emerson sites (acquisitions)
• Ensuring proper escalation of tickets and managing them from initial triage to resolution acting as the interface between the client and other IT groups or vendors when necessary
• Participating in formal service reviews with the design team transition team service delivery team and other relevant stakeholders
• Providing training for the local IT team and new team members when required
• Taking over LAN/Wireless LAN/Telephony service support for newly implemented sites from the LAN/Telephony Provisioning team and ensuring all necessary documentation is present and complete
• Reviewing documentation and equipment configurations at existing sites that are non-compliant and correcting them according to LAN/Wireless LAN/Telephony service rare cases travel to the affected site may be required
• During equipment refresh or integration creating and documenting LAN/Wireless LAN/Telephony equipment configurations bill of materials and network topology for selected Emerson sites in partnership with the design team
• Ensuring all existing LAN/Wireless LAN/Telephony equipment adheres to the standard configuration with any deviations documented or eliminated as appropriate
• Execute iOS upgrades complying to the versions recommended by the associated design team to ensure all devices run official vendor supported versions
• Assisting with planning and installation of hardware following the hardware lifecycle process and implementation procedures as defined in Service Design
• Ensuring LAN/Wireless LAN/Telephony equipment central tools and any configurations allow restoration or recovery in case of disaster within a timeframe compatible with the service-level agreement
• Extract and review data within logging tools to proactively address potential problems
• Assist with keeping all LAN/Wireless LAN/Telephony operating procedures and documentation up to date
• Maintaining a high level of security for all LAN/Wireless LAN/Telephony equipment including but not limited to running vendor-supported versions physically securing devices and managing and monitoring access to devices and software
• Assisting the IT & BMO team in managing maintenance contracts ensuring all active LAN equipment is properly supported and maintained and reporting dates when support is nearing expiration
• Participating in disaster recovery plan (DRP) tests and contributing to maintaining DRP processes at the highest standards in collaboration with security design transition and service delivery groups
• Creation and submission of Root Cause Corrective Action plans using standard templates

For This Role You Will Need:

• Education to degree level or equivalent but experience may be considered in lieu of formal education
• Minimum 1-2 years of experience in a LAN/Telephony management role preferably in an Enterprise environment
• CCNA Routing and Switching certification or equivalent
• ITIL certification or equivalent awareness is beneficial
• Language knowledge: must be fluent in business English (speaking / writing )
• Knowledge of IP Telephony using Cisco Unified Communications Manager Microsoft Teams Telephony
• Experience with technologies such as TCP/IP QoS 802.1x enterprise switching and routing
• Thorough understanding of DNS and DHCP services
• Knowledge of network equipment administration and configuration: Solar Winds Cisco Catalyst Center Ziro
• Microsoft Visio proficiency
• Familiarity with network monitoring and management tools
• Ability to document technical processes and procedures
• Willingness to travel for short periods of time

Preferred Qualifications that Set You Apart:

• ITIL certification or equivalent awareness is beneficial
• Experience in working with geographically distributed teams

Who You Are:

You quickly and decisively take actions in fact-changing unpredictable situations. You deal constructively with problems that do not have clear solutions or outcomes. You convert ideas into actions and produce results with new initiatives.

Our Culture & Commitment to You

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.