Manager, Product Support Operations (Repair Shop)

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar youre joining a global team who care not just about the work we do but also about each other. We are the makers problem solvers and future work builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

OurProduct Support and Logistics Division (PSLD)is one of the most innovative divisions within PSLD as within all of Caterpillar our priority is ourcustomers and helping them build a better world. We touch nearly everyelement of the services value stream. PSLD is responsible for Aftermarket Parts DistributionofCat Parts Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities technology and operational excellence.

Caterpillars Product Support & Logistics Division (PSLD) is hiring a Manager Support Operations (Repair & Rebuild) in Global Dealer Service Operations within Global this role you will manage the team whoare responsible forsupportingdealerscapabilities to effectively perform repairs and rebuilds. The team will support the distribution network to achieve increased dealer throughput of critical repair functions & improve the efficiency and quality ofcomponentrebuilds while helping dealers realize the Total Cost of Ownership (TCO) potential of Caterpillar equipment.

As a Manager Product Support Operations (Repair Shop) you will manage planningexecutionand control of operations projects; and provide improvement services to internal and external business partners to deliver high quality velocity cost to serve and safety.

Additional Information:

• Location: Peoria IL (United States)
• Required Travel: Up to 25% (Domestic International)
• Relocation Assistance Offered: None
• US Work Sponsorship Offered: None

What You Will Do:

Collaborate with Industries on services growth plans to ensuredealer shopand field service capabilities are in place.
Develop and enhance current and future dealer repair / rebuilds on a global basis.

Support functions such as Reuse & Salvage CRC Service Tooling Service Data Service

Engineering Condition Monitoring StandardWorkand other dealer repair and rebuild support initiatives.

Support dealers in operational excellence.
Ensure the best offering byleveragingefficiencies and alignment of product offerings.
Ensure safety in all operations processes.

Lead a team of seven management personnel that include:

-Dealer Machine Rebuild PQVC improvements

-Shop & Field Repairs

-Certified Rebuild service operations

-Facility Planning

-Serviceability support for NPI

-Contamination Control

-6Sigma Project Leadership

This positionimpactsthe success of the Caterpillar Services Division. Yourexpertisewill help improve the companys ability to meet customer expectations improve quality reducecostsand increase profits.

What You Will Have (Basic Requirements):

Customer Focus:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability toleveragethat information in creating customized customer solutions.

Service Excellence:Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Collaborating:Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Consulting:Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately.

Decision Making and Critical Thinking:Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Relationship Management:Knowledge of relationship management techniques; ability toestablishand maintain healthy working relationships with clients vendors and peers.

What Will Set You Apart (Top Candidates Will Have):

Four-year degree or equivalent job-related experience

5 years of professional level experience.

Previousdealer facing product support experience.

Experience with rebuilding & refurbishment of heavy equipment

Experience anddemonstratedknowledge of Caterpillar products and industry trends

High levelof interpersonal and communication skills

Demonstrated ability to lead and positively influence across a matrix organization

What You Will Get:

Through it allweareone team creating and delivering world-class components and solutions superior to the more about theCaterpillarExperience.

About Caterpillar:

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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