Desktop Support Engineer
Share
Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
About Chronus:
We are a mission-driven SaaS business that helps forward-thinking organizations prepare for the future delivering industry-leading mentoring and community software that unleashes employee potential. And we do the same for our people.
Our Mission:
We help organizations create connected workplaces where people thrive. Organizations only reach their potential when their people do. Thats why we bring purpose-driven mentoring and communities to employees at scale. We know technology can help better activate them and our passion is unwavering. Every day we work toward our vision of establishing a more innovative and empathetic world where human interactions drive development belonging and connection.
Our Product:
Our award-winning software serves the whos who of industry leaders worldwide today including three out of the big five tech giants. With the HR tech space embracing the possibilities of AI and connection being more important than ever we are in a strong position to empower the worlds top employers to shape the future-ready workforce. Youd be joining Chronus in our next chapter of innovation and help us realize whats possible.
What youll be doing as a Desktop Support Engineer:
- Provide technical support to users via in-person email chat and phone channels.
- Troubleshoot and resolve issues related to desktops laptops printers mobile devices peripherals and network connectivity.
- Install configure and maintain operating systems (macOS/Linux/Windows) and standard applications.
- Manage user accounts permissions and access through Active Directory M365 and other identity platforms.
- Perform hardware upgrades replacements imaging and deployment of new equipment.
- Maintain IT asset inventory and ensure timely updates and patch management.
- Document issues solutions and processes using the JIRA ticketing system.
- Collaborate with IT teams to support infrastructure network and security initiatives.
- Provide onboarding/offboarding technical setup and support for new hires and exiting employees.
- Ensure compliance with company IT policies and security standards.
What we look for in you:
- Bachelors degree in Computer Science Information Technology or equivalent experience.
- 2 years of experience in desktop or technical support roles.
- Proficiency with macOS/Linux/Windows
- Strong understanding of networking fundamentals (TCP/IP DNS VPN Wi-Fi Firewall).
- Experience with Office 365 Active Directory and ticketing tools (Azure Intune JIRA Nessus etc.)
- Strong problem-solving mindset.
- Strong communication skills and troubleshooting skills.
- Experience with any Data Leak Prevention (DLP) tools.
- Ability to handle multiple tasks and priorities in a fast-paced environment.
- Team-oriented attitude with a willingness to assist and learn.
- Patience and empathy when working with non-technical users.
- Work from the office completely and hybridly based on a rotating schedule.
- Flexible to work and support US users in their timezone on a rotating basis.
Why join us
A Great Team
At Chronus you will work with a smart friendly team. They will help you grow by challenging you and guiding you.
Continuous Learning & Solving Challenging Problems
We are an organization of beloved learners. We allow ourselves to think big while excelling at action. We are passionate work hard and keep our customers at the center.
Grow with us
We are rapidly innovating to propel us forward and looking for team members that are comfortable and eager to grow themselves. We learn adapt try new things and support each other along the way.
Own Your Work
At Chronus we talk about everyone being a mini-CEO. We want individuals to own their work and expect you to be passionate about it.
Compensation & Perks
Along with an industry-standard package we offer many perks like health insurance for you and your family internet reimbursement a stocked pantry team outings and team lunches subscription to one of the top learning platforms flexible leave policy and many other things.
Chronus is committed to building a diverse and inclusive workplace and is an equal-opportunity employer.
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Drive employee purpose with Chronus' award-winning mentorship software and employee communities. Start and scale employee development through connection.
