Complaints Manager
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Job Location:
Brighton and Hove - UK
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a Complaints Manager to join our PRT Client Services team. This role is all about delivering fair outcomes for customers while driving continuous improvement in our processes. If youre passionate about problem-solving compliance and creating a positive customer experience wed love to hear from you.
What youll be doing:
- Managing Defined Benefit pension complaints and ensuring fair compliant outcomes
- Investigating complaints thoroughly and maintaining robust audit trails
- Analysing root causes and recommending effective remedial actions
- Interpreting complex Defined Benefit scheme structures and responding to queries
- Supporting customer services with retirement calculations and bespoke communications
- Collaborating with third-party suppliers on complaint management and providing feedback
- Delivering training to improve complaint recognition and handling across teams
- Maintaining the complaints database and producing accurate management information
Qualifications :
Who were looking for:
- Strong knowledge of Defined Benefit pension schemes and related regulations
- Experience in complaint handling processes and customer service procedures
- Ability to analyse data identify trends and implement improvements
- Excellent communication and influencing skills with a collaborative approach
- Proficiency in Microsoft Office and familiarity with complaint databases
- Organised and detail-oriented with strong judgement and analytical skills
- Adaptability and willingness to embrace change in a dynamic environment
- Pension qualification (CII or PMI) desirable but not essential
Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer both for our own products and at a range of high street stores and online
- In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information :
At L&G we believe its possible to generate positive returns today while helping to build a better future for all.
If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.
It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Legal & General (L&G) is a leading UK financial services group and major global investor.We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.We are one of th ... View more
