Customer Success Delivery Director

London - UK

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

About the Role

As a Customer Delivery Director youll be the driving force behind delivery performance customer health renewals and expansions for key accounts. Working closely with your Account Director partner youll own the complete customer success journey while maintaining commercial discipline and delivery excellence.

This partnership will be responsible for delivery excellence and commercial growth driving sustainable revenue and exceptional customer satisfaction

What Youll Do

Lead Customer Relationships

Build trusted partnerships with senior customer stakeholders
Lead governance including steering committees and performance reviews both internally and directly with the Customer
Manage escalations proactively and ensure rapid resolution
Drive customer satisfaction targets and retention

Drive Delivery Excellence

Provide strategic oversight across all customer engagements
Lead multi-disciplinary teams and ensure consistent quality
Implement best practices and drive continuous improvement
Own on-time on-budget delivery across all projects

Own Commercial Performance

Manage financial performance
Identify growth opportunities and drive expansion within accounts
Support contract negotiations renewals and change control
Collaborate with Commercial teams to develop new opportunities

Build High-Performance Teams

Foster a culture of transparency accountability and empowerment
Promote employee engagement and professional development

Qualifications :

What Were Looking For

Experience of working in a similar role in the Financial Services market preferably in the Capital Markets domain
Exceptional leadership and stakeholder management abilities
Strong executive presence and communication skills
Commercial acumen with a customer-centric mindset
Strategic thinking combined with operational discipline
Proven track record growing accounts and achieving high customer satisfaction
Comfortable working with numbers and financial metrics
Ability to thrive in fast-paced high-accountability environments

What Success Looks Like

High customer satisfaction
Account Growth and revenue retentionMeeting and exceeding commercial targets
Consistent on-time on-budget excellent delivery

Why This Role Matters

Youll be instrumental in strengthening our most important customer relationships while driving meaningful growth. This role offers the unique opportunity to shape customer success strategy lead high-performing teams and make a direct impact on both customer outcomes and business performance.

Reporting to the Chief Customer Success Officer youll work at the intersection of delivery commercial excellence and customer satisfaction - bringing a growth mindset to everything you do.

Ready to lead the future of customer success Apply now.

Additional Information :

Why Version 1

At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing professional growth and financial stability.

Share in our success with our Quarterly Performance-Related Profit Share Scheme where employees collectively benefit from a share of our companys profits.
Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
Flexible/remote working Version 1 is tremendously understanding of life events and peoples individual circumstances and offer flexibility to help achieve a healthy work life balance.
Financial Wellbeing initiatives including; Pension Private Healthcare Cover Life Assurance Financial advice and an Employee Discount scheme.
Employee Wellbeing schemes including Gym Discounts Bike to Work Fitness classes Mindfulness Workshops Employee Assistance Programme and much more. Generous holiday allowance enhanced maternity/paternity leave marriage/civil partnership leave and special leave policies.
Educational assistance incentivised certifications and accreditations including AWS Microsoft Oracle and Red Hat.
Reward schemes including Version 1s Annual Excellence Awards & Call-Out platform.
Environment Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity inclusion and belonging schemes.

And many more exciting benefits drop us a note to find out more.

Remote Work :

Employment Type :

Full-time

About the RoleAs a Customer Delivery Director youll be the driving force behind delivery performance customer health renewals and expansions for key accounts. Working closely with your Account Director partner youll own the complete customer success journey while maintaining commercial discipline an...