Assistant Director of Rooms
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Assistant Director Rooms
Providing engaging sincere personalized service is one of the ways our Colleagues and Leaders are turning moments into special memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as the Assistant Director of Rooms where you will oversee our Front Office Fairmont Gold Guest Services Ski Valet Concierge and Luxy Arrival Experience teams.
Salary Range:
$88000 - $95000 per annum dependent on experience and education
Job Duties Include:
- Elevate the overall arrival experience by developing the role of the Luxury Arrival Experience Coordinator
- Lead by example spending time in the operation coaching colleagues on luxury service standards and welcoming guests. Enact and lead hotel teams in recognizing loyalty guests return guests VIPs & Owners
- Become the ALL-Loyalty champion conducting quarterly loyalty training for all Rooms departments
- Develop implement and execute the Luxury Suite Experience Program
- Handling of guest comments and complaints ensuring guests needs are exceeded
- Responsible for recruitment development and performance management of all reports
- Organizes co-ordinates and supervises training conducting regular training sessions and communications meetings
- Responsible for all details of employee administration payroll forecasts and payroll administration on a daily weekly and monthly basis. Maximize room revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
- Balance operational administrative and Colleague needs
- Other duties as assigned
Qualifications :
- Previous leadership experience required in a Rooms department
- Previous Property Management System experience required
- Knowledge of security equipment fire suppression emergency response & VIP protection procedures
- BC Security Services License
- BC Drivers License with clean drivers abstract
- Level 2 First Aid Certificate
Job Perks & Benefits:
- Subsidized staff accommodation provided
- Complimentary meal in our staff cafeteria per shift
- Access to our Employee Travel Program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
- Hotel leisure benefits including Golf/Ski passes
Additional Information :
Visa Requirements: To progress with your application you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
