Customer Success Manager (Channel Partners)

Responsiblities:

What you will do:

• Achieve world-class NPS/CSAT scores retention churn and contraction mitigation renewals and expansion goals via effective and efficient territory management.
• Coach and teach our partners Customer Success Managers (P-CSMs) how to excel at customer success.
• Own and manage customer escalations and coordinate across departments to final resolution.
• Assist P-CSMs with policy and license questions.
• Contribute to Customer Success Best practices.

Qualifications :

Requirements:

• 5 years of SaaS or ERP experience preferably in Sales or Implementation or Support roles.
• Located in the USA.
• Excellent oral & written and frictionless communication skills.
• You work efficiently and effectively in a telecommuted world (we are mostly a distributed company)
• You listen ask questions build consensus de-escalate solve ambiguous problems.
• You enjoy coaching and teaching others how to excel as a customer success manager.
• You have experience with high-stakes account management subscription renewals churn/contraction mitigation and expansion.
• You are passionate about driving customer satisfaction and making good business decisions.
• You enjoy learning be it new software processes or policies and enjoy sharing that knowledge.
• You learn quickly are resourceful and self-directed and can work independently.
• You are detail-oriented and organized.
• You effectively interact with C-Level executives of 100 employee companies.
• You effectively manage tense situations and help bring them to an effective resolution.
• You enjoy and are proficient at handling diverse workloads and can prioritize effectively. 
• You enjoy a dynamic work environment (continuously evolving and fast-paced)
• You are a team player willing to contribute to the overall success of the team

Additional Information :

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail . This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes such as following up on an application or technical issues not related to a disability will not receive a response. 

For this role the salary range is $00 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors including skills qualifications experience and other relevant elements.

At Acumatica certain roles are eligible for additional rewards including annual bonus and stock. These awards are allocated based on individual addition certain roles also have the opportunity to earn sales incentives based on revenue or utilization depending on the terms of the plan and the employees role.

Remote Work :

Yes

Employment Type :

Full-time