Manager, Information Technology
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Job Location:
Virginia Beach, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
City/State
Virginia Beach VAWork Shift
First (Days)Overview:
The Manager MyChart & Patient Experience provides strategic and operational leadership for the delivery optimization and ongoing support of Sentaras Epic MyChart and Patient Experience applications. This role oversees day-to-day operations manages a high-performing analyst team ensures operational readiness and drives successful testing and release cycles. The manager partners closely with clinical operational and IT stakeholders to ensure digital capabilities enhance patient access communication and workflow efficiency across the organization.
The ideal candidate brings deep Epic expertise strong team leadership experience and a commitment to advancing safe reliable and patient-centered digital experiences.
Key Responsibilities
- Lead daily operations for Epic MyChart and Patient Experience modules including MyChart Bedside Welcome On My Way Care Companion and Hello World
- Oversee issue resolution workflow optimization testing cycles and release management
- Manage and develop a team of analysts through coaching mentorship and performance feedback
- Support intake prioritization resource allocation and backlog management
- Partner with clinical operational and IT stakeholders to ensure safe effective and value-driven deployments
- Communicate project status risks and requirements to leadership and stakeholders in a clear structured manner
- Contribute to budgeting forecasting and resource planning for digital patient experience platforms
- Drive continuous improvement efforts to enhance usability efficiency and patient adoption of MyChart capabilities
Qualifications
Education
- Bachelors Degree preferred
Certification
Preferred Epic Certifications
- MyChart
- Welcome
- Care Companion
- Hello World (Digital Patient Experience)
Experience
- Hands-on expertise with Epic MyChart and related Patient Experience tools
- Strong understanding of clinical workflows and Epic configuration principles
- Experience leading technical teams or analysts in a healthcare IT environment
- Demonstrated experience with release management testing cycles and operational readiness
- Strong communication and collaboration skills particularly in clinical and operational settings
Skills & Competencies
- Strong analytical troubleshooting and problem-solving skills
- Leadership abilities with experience coaching and developing team members
- Ability to translate technical concepts for both technical and non-technical audiences
- Awareness of budgeting principles forecasting and cost considerations
- Experience supporting project management activities or coordinating multiple workstreams
- High emotional intelligence diplomacy and ability to navigate competing priorities
Preferred Skills
- Experience with project intake prioritization and performance tracking
- Ability to develop dashboards or analytical reports to measure performance and progress
- Background supporting digital health patient access or consumer experience programs
keywords: MyChart Epic MyChart Epic Patient Experience Welcome On My Way Care Companion MyChart Bedside Hello World Epic Analyst Manager Epic Application Manager Digital Patient Experience Healthcare IT Clinical Workflows Epic Optimization EHR Release Management.
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission to improve health every day this is a tobacco-free environment.
For positions that are available as remote work Sentara Health employs associates in the following states:
Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.
Required Experience:
Manager
Key Skills
- Business Process
- SQL
- Active Directory
- Information Technology
- Database
- Information Security
- Infrastructure
- ITIL
- Project Management
- Internet
- ERP
- Backup
- Setup
- hardware
- Technical Support
About Company
Sentara Health, is an integrated, not-for-profit health care delivery system in Virginia and North Carolina. Sentara improves health everyday.
