Retail Specialist (m,f,x)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Wolt
At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.
What youll be doing
As a Retail Specialist you will work directly with our SMB retail partners and be the first point of contact for a wide range of operational requests. You ensure partners receive quick accurate and friendly support while contributing to an excellent partner experience. Through structured workflows efficient request handling and close cooperation with the Account Management team you help partners stay active satisfied and successful on Wolt.
Day-to-day in this role youll:
- Manage and resolve diverse partner requests (e.g. device issues address updates bank account changes profile adjustments and other operational tickets)
- Act as a gatekeeper for requests: assess incoming tickets ensure correct routing and transfer tasks to the responsible internal teams when needed
- Ensure timely and accurate ticket handling to improve partner satisfaction
- Identify recurring issues and contribute to improving internal processes FAQs and partner documentation
- Collaborate closely with Account Management to support merchant activation retention and operational success
- Maintain clear and professional communication with partners throughout the ticket lifecycle
- Support internal initiatives to enhance service quality and operational efficiency
Our humble expectations
- 2 years experience in customer support operations or partner-facing roles
- Excellent German and English communication skills
- Strong problem-solving skills and a service-driven mindset
- Ability to work efficiently with ticketing systems and digital tools
- High attention to detail and sense of ownership
- Structured way of working and ability to handle high-volume workflows
- Team-oriented attitude and willingness to collaborate cross-functionally
What we offer
- A role with direct impact on merchant performance and customer experience
- Independent work in a dynamic international team
- A fast-growing tech company with many career opportunities
- Attractive salary package
- Discount on Wolt orders
- Modern work equipment
- Various soft drinks coffee and fruits in the office
- Urban Sports Club membership subsidy
- Deutschland Ticket subsidy
- Weekly all-hands meetings and regular team events
- Flexible working hours policy 30 days of paid vacation
Our Commitment to Diversity and Inclusion
Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.
Required Experience:
IC
Key Skills
- Electrical
- Accomodation
- Corporate Sales
- AC Maintenance
- Barista
- ITI
About Company
Wolt is a Helsinki-based technology company with a mission to bring joy, simplicity and earnings to the neighborhoods of the world. Wolt develops a local commerce platform that connects people looking to order food, groceries, and other goods with people interested in selling and deli ... View more
