Sr Salesforce Developer

Senior Certinia PSA Cloud Lead Architect & Developer India

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud customer experience software bringing the power of cloud innovation to customers worldwide. Living our values every day results in our people- and team-first culture and enables us to innovate grow and thrive while enjoying the journey together.

To support our continued growth we are seeking a Senior Certinia PSA Cloud Lead Architect & Developer to join our IT Applications Delivery team. This senior role will be the technical owner and primary handson developer for our missioncritical Professional Services Automation (PSA) and Customer Success solutions built on Salesforce and Certinia (FinancialForce).

The ideal candidate combines deep solution architecture expertise with advanced fullstack Apex/LWC development skills and has a strong track record building scalable solutions for highgrowth SaaS organizations. The position is based in Chennai or Bengaluru India.

Key Responsibilities (50% Solution Architecture 50% Development)

• Lead the end-to-end technical design and architecture of scalable Certinia PSA and Customer Success solutions on Salesforce including data models processes and integration patterns with external systems (e.g. CPQ ERP Billing Data Warehouse).
• Deliver complex custom solutions using Apex Lightning Web Components (LWC) Aura and Flows to extend Certinias functionality and build advanced automation.
• Serve as the lead architect and technical lead for PS Cloud initiatives guiding solution design defining technical standards and partnering with business stakeholders to translate strategic goals into scalable technical solutions.
• Maintain deep expertise in Salesforce and Certinia data models architecture security and governor limits designing for performance and scale in high-volume scenarios.
• Leverage experience in high-growth SaaS environments to continuously identify opportunities for architectural simplification data quality improvement and enhanced reporting/analytics staying current with platform innovations.
• Partner closely with Professional Services Customer Success and RevOps leaders to translate strategic business goals into scalable technical solutions.

Key Requirements:

• Bachelors Degree in Computer Science Information Science or related technical field (or equivalent experience).
• 5 years of progressive experience on the Salesforce platform in Architect Senior Consultant or Senior Developer roles.
• 4 years of handson Certinia (FinancialForce) experience focused on PSA; Customer Success experience strongly preferred.
• Certinia PSA Implementation Consultant or Certinia PSA System Admin certification required.
• Salesforce Platform Developer II certification required; Certified System Architect or Certified Application Architect certifications strongly preferred.
• Expertlevel custom Salesforce development skills (Apex LWC Aura Visualforce) plus strong Flow and declarative expertise.
• Proven track record as a technical lead or lead architect on complex multiphase Salesforce/Certinia implementations.
• Deep familiarity with PSA concepts (project financials utilization revenue time & expense) in a SaaS or services context.
• Strong analytical problemsolving and troubleshooting skills with a focus on performance scalability and maintainability.
• Excellent communication skills; able to explain technical designs and tradeoffs to both technical and business stakeholders.

Why Youll Love This Role:

• Youll be the senior technical authority for our Certinia PSA and Customer Success stack directly shaping how we operate and scale our global services business.
• Youll own both architecture and handson delivery leading key design decisions while still writing the critical pieces of code and integration logic.
• Youll collaborate with senior leaders across Professional Services Success and RevOps with clear visibility into how your work impacts margins utilization and customer outcomes.