Customer Service Rep I
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Job Location:
Buffalo, WY - USA
Monthly Salary:
$ 39000 - 55700
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Ensuring Charts Success
Howden a Chart Industries company is a global engineering business that focuses on providing clients with industrial products that help multiple sectors improve their everyday processes. Howens core focus is on providing quality solutions for air and gas handling and have over a century of experience in doing so.
We are currently seeking a Customer Service Representative based in Buffalo NY to join our dynamic and fast paced environment. This role is responsible for reviewing and processing customer purchase orders meet RFQ KPIs and collaboratively work with the team for the benefit of customers and hte organization.
What Will You Do
- Receive and efficiently process all customer and sales representative inquiries and orders via phone e-mail Web query and written correspondence within a defined period of time from receipt.
- Train and follow up with sales representatives on ongoing request for quote submission issues.
- Update sales representative database with changes that occur (which also includes updates to CRM and sales representative directory).
- Increase effectiveness of customer support by having strong product service and system knowledge through educational offerings and communications to enable solution selling versus product selling.
- Continually gather critical site information about Howden installed base collecting it for the CRM system and using it to prospect for additional opportunities.
- Maintain close working relationship with Regional Sales Managers Sales Reps Howden Sales Management and customers in order to improve the service provided to them.
Your Experience Should Be...
- 3 years of relevant business background in sales or customer service position required.
- Associates degree in Business is preferred
- Ability to retain processes and bring to the table new ideas for improvement.
- Ability to create and maintain strong relationships with customers employees and representatives.
- High moral and ethical standards integrity is continuously apparent.
- Proficient in Microsoft Office Products - Word Excel PowerPoint Outlook etc.
- Comfortable navigating the Internet.
- Strong interpersonal skills - active listener clear and concise communicator (both oral and written); good collaboration skills.
- Ability to adapt and work in a fast paced environment while producing quality work.
- Ability to work on multiple projects with conflicting time constraints.
Your Physical Work Environment Will Require
Hybrid schedule standing walking sitting for long periods talking on the computer.
Our Benefits Package...
Our Benefits Package
Medical dental and vision insurance
Employer contributions to an HSA account
Health Care and Dependent Care Flexible Spending Accounts (FSA)
Company-paid short-term and long-term disability coverage
Basic life insurance with the option to purchase supplemental individual spouse and dependent child coverage
Up to two weeks of paid family leave
401k retirement savings plan including a company match
Salary range is between $39000 - $55700.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Chart Industries (NYSE: GTLS) provides services and equipment for cryogenic liquefaction of gases such as Hydrogen, LNG, Argon, Nitrogen, and Oxygen.
