Scheduling Specialist

Responsibilities:

• Manage employees monthly shift work - schedule and any changes throughout the month based on business needs by ensuring that all shifts are always covered and live tables work with no interruptions
• Manage and approve or reject any schedule events (vacations sick leave maternity paternity leaves etc.) ensure appropriate coverage is in place
• Collaborate with managers on shift in advance in case certain scheduling tasks need to be handled on shift when out of office hours
• Use various internal systems including but not limited to JIRA WIKI MS Office and scheduling software NEVOS etc.
• Ensure that scheduling function KPI targets are achieved rotation efficiency overtime native language coverage shuffle service coverage etc.
• Attendance on meetings organized by direct manager or other departments
• Initiate scheduling efficiency changes implement different procedures to improve schedule management and workflow
• Responsible for specific projects and tasks
• Operate in shifts answer scheduler phone (call-outs/lateness/other emergencies which can impact the schedule)
• Inform employees about changes in their schedule via phone/emails
• Perform other duties as asked by the manager which are related to this position and which meet the qualifications
• Replace colleagues during their vacations sick leaves and other absences. Replacement takes place during working time and it is not considered as additional work
• Payroll - reporting hours from NEVOS to payroll department
• Attendance Tracking - Accurate records Distribute Documentation to management Team for Issuance
• Training of new employees or other managers to cover scheduling duties while out office
• Manage planning and forecasting of the staffing levels (leavers and potential drop outs)

Qualifications :

• High School Diploma required
• 1-2 years of experience scheduling in any field preferred but not required
• Intermediate to advanced knowledge of excel functions
• Organizational skills and high attention to detail
• Excellent time management
• Ability to work independently or as part of a team
• Sense of urgency

Additional Information :

• Competitive Hourly Rate ($21)
• Paid Time Off
• Paid Holidays
• Employee Referral Program
• Medical Dental & Vision Insurance Plans
• Company Paid Life and AD&D Insurance
• Commuter Flexible Spending Account (FSA)
• Nationwide Employee Discount Program
• Full Training & Growth Opportunities

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time