Set-up and Location: WFH
Work Schedule: 9:00AM to 6:00PM (NZDT) 4:00AM to 1:00PM (PH)
Employment Type: Full-time
Ready to do work that actually excites you
The Outbound Sales Representative is responsible for delivering high-quality customer outreach to strengthen relationships grow revenue and maintain the integrity of companys customer records. The role focuses on contacting existing customers and new business prospects to update account information present product and service offerings and generate qualified opportunities for the Sales Team. With over 20000 records in our cloud-based databaseincluding 10000 active B2B customersthis role plays a key part in ensuring company remains connected to its customer base and consistently identifies opportunities for business growth.
Key functions of the role include but are not limited to:
- Outbound calling
- Sales engagement (upsell and cross-sell)
- Database accuracy and management
- New business prospecting
- Professional customer communication
What Youll Do:
Youll be the kind of person who:
Outbound Calling & Customer Engagement
KPI Weighting: 40%
Key Activities:
- Conduct outbound calls to existing customers using approved calling scripts
- Confirm and update customer information in the CRM system
- Understand customer needs and present appropriate Heart Saver products and services
- Capture call notes and outcomes immediately following each call
KPIs:
- Achieves 6080 completed outbound calls per day
- Accurate and timely CRM updates for every customer interaction
- Professional communication aligned with Heart Savers values
Upsell Cross-Sell & Lead Generation
KPI Weighting: 30%
Key Activities:
- Promote relevant or higher-value products and services to existing customers
- Identify opportunities for additional service uptake
- Qualify leads and schedule follow-up appointments for Relationship Managers or Sales Team
- Support customer retention by reinforcing product value and benefits
KPIs:
- Achieves agreed-upon upsell/cross-sell targets
- Conversion of warm leads into qualified sales opportunities
- Increased customer product engagement
Database Integrity & CRM Management
KPI Weighting: 10%
Key Activities:
- Maintain accuracy and cleanliness of customer records in the cloud-based database
- Update contact information service history and lead details
- Identify and flag duplicate incomplete or inactive records
- Comply with internal data standards and privacy requirements
KPIs:
- High accuracy of CRM data
- All updates completed within required timeframes
- Minimal data errors or rework required
New Business Prospecting
KPI Weighting: 10%
Key Activities:
- Conduct outreach to new business prospects (primarily B2B)
- Use scripts and prospecting workflows to introduce Heart Saver offerings
- Capture new business lead information and qualify interest
- Convert cold leads into warm opportunities
KPIs:
- Prospecting targets achieved monthly
- Number of qualified new business leads generated
- Increased engagement from new outreach activities
Customer Experience & Support
KPI Weighting: 5%
Key Activities:
- Provide courteous professional communication on all calls
- Handle general customer queries and direct complex matters to appropriate internal teams
- Ensure a positive and consistent customer experience
KPIs:
- Positive customer feedback
- Timely professional handling of queries
- Alignment with customer service expectations
Team Culture
KPI Weighting: 5%
Key Activities:
- Engage proactively with the wider team
- Participate in team training meetings and continuous improvement initiatives
- Uphold Heart Saver values in all conduct
- Contribute to a supportive and collaborative work environment
KPIs:
- Models behaviours consistent with Heart Savers values
- Demonstrates teamwork and cooperation
- Positive feedback from peers and managers
- Participation in team initiatives and shared goals
Requirements
What You Bring:
Were looking for someone who:
Essential
- 2 years experience in outbound sales telesales or lead generation
- Strong verbal communication and rapport-building skills
- Confident and professional phone manner
- CRM or cloud-based database experience
- Proven ability to follow structured scripts and call workflows
- Strong attention to detail for data entry and call documentation
- Reliable motivated and comfortable working independently in a remote environment
Preferred
- Experience working with B2B customers
- Knowledge or experience in health safety or compliance industries
- Experience managing large databases (10000 records)
- Familiarity with New Zealand or Australian business environments
Personal Qualities
- Results-driven and committed to achieving daily/weekly targets
- Warm confident and customer-focused communicator
- Adaptable and open to constructive feedback
- Professional dependable and takes ownership of responsibilities
- Positive attitude and commitment to continuous improvement
Benefits
Why Youll Love Working Here
- HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party Family Day Team Building and more!
Lets Talk
If youre thinking this sounds like meit probably is. Click apply. We cant wait to meet you.
Required Skills:
Requirements/Skills Needed: Bachelors degree in Business Administration Marketing or a related field. 3 years of experience in sales development telemarketing or appointment setting. Familiarity with the Australian market and business culture is a plus. Experience in B2B or B2C lead generation is an advantage. Strong verbal and written communication skills for engaging prospects and building rapport. Ability to handle objections and remain professional under pressure. Ability to work independently prioritize tasks and thrive in a target-driven environment. Additional Job Details: Set-up and Location: WFH Work Schedule: 9:00 AM to 06:00 PM AEST (06:00 AM - 03:00 PM PH Time) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails. Join Us and Enjoy! HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) Employee Engagement Activities: Year-End Party Family Day Team Building and more! Why Join Staff Domain At Staff Domain we are not just another staffing companywe are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation excellence and continuous learning. With offices in the Philippines South Africa India and beyond we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment where youll have access to cutting-edge technology and tools to help you excel in your role. As a member of our team youll be part of a high growth organization that invests in its people and offers exceptional opportunities for career advancement. Staff Domain is the perfect place for driven ambitious individuals who are eager to make an impact in a rapidly expanding industry. Join us as we shape the future of global staffing solutions!
Required Education:
Bachelors degree
Set-up and Location: WFH Work Schedule: 9:00AM to 6:00PM (NZDT) 4:00AM to 1:00PM (PH)Employment Type: Full-timeReady to do work that actually excites youThe Outbound Sales Representative is responsible for delivering high-quality customer outreach to strengthen relationships grow revenue and mainta...
Set-up and Location: WFH
Work Schedule: 9:00AM to 6:00PM (NZDT) 4:00AM to 1:00PM (PH)
Employment Type: Full-time
Ready to do work that actually excites you
The Outbound Sales Representative is responsible for delivering high-quality customer outreach to strengthen relationships grow revenue and maintain the integrity of companys customer records. The role focuses on contacting existing customers and new business prospects to update account information present product and service offerings and generate qualified opportunities for the Sales Team. With over 20000 records in our cloud-based databaseincluding 10000 active B2B customersthis role plays a key part in ensuring company remains connected to its customer base and consistently identifies opportunities for business growth.
Key functions of the role include but are not limited to:
- Outbound calling
- Sales engagement (upsell and cross-sell)
- Database accuracy and management
- New business prospecting
- Professional customer communication
What Youll Do:
Youll be the kind of person who:
Outbound Calling & Customer Engagement
KPI Weighting: 40%
Key Activities:
- Conduct outbound calls to existing customers using approved calling scripts
- Confirm and update customer information in the CRM system
- Understand customer needs and present appropriate Heart Saver products and services
- Capture call notes and outcomes immediately following each call
KPIs:
- Achieves 6080 completed outbound calls per day
- Accurate and timely CRM updates for every customer interaction
- Professional communication aligned with Heart Savers values
Upsell Cross-Sell & Lead Generation
KPI Weighting: 30%
Key Activities:
- Promote relevant or higher-value products and services to existing customers
- Identify opportunities for additional service uptake
- Qualify leads and schedule follow-up appointments for Relationship Managers or Sales Team
- Support customer retention by reinforcing product value and benefits
KPIs:
- Achieves agreed-upon upsell/cross-sell targets
- Conversion of warm leads into qualified sales opportunities
- Increased customer product engagement
Database Integrity & CRM Management
KPI Weighting: 10%
Key Activities:
- Maintain accuracy and cleanliness of customer records in the cloud-based database
- Update contact information service history and lead details
- Identify and flag duplicate incomplete or inactive records
- Comply with internal data standards and privacy requirements
KPIs:
- High accuracy of CRM data
- All updates completed within required timeframes
- Minimal data errors or rework required
New Business Prospecting
KPI Weighting: 10%
Key Activities:
- Conduct outreach to new business prospects (primarily B2B)
- Use scripts and prospecting workflows to introduce Heart Saver offerings
- Capture new business lead information and qualify interest
- Convert cold leads into warm opportunities
KPIs:
- Prospecting targets achieved monthly
- Number of qualified new business leads generated
- Increased engagement from new outreach activities
Customer Experience & Support
KPI Weighting: 5%
Key Activities:
- Provide courteous professional communication on all calls
- Handle general customer queries and direct complex matters to appropriate internal teams
- Ensure a positive and consistent customer experience
KPIs:
- Positive customer feedback
- Timely professional handling of queries
- Alignment with customer service expectations
Team Culture
KPI Weighting: 5%
Key Activities:
- Engage proactively with the wider team
- Participate in team training meetings and continuous improvement initiatives
- Uphold Heart Saver values in all conduct
- Contribute to a supportive and collaborative work environment
KPIs:
- Models behaviours consistent with Heart Savers values
- Demonstrates teamwork and cooperation
- Positive feedback from peers and managers
- Participation in team initiatives and shared goals
Requirements
What You Bring:
Were looking for someone who:
Essential
- 2 years experience in outbound sales telesales or lead generation
- Strong verbal communication and rapport-building skills
- Confident and professional phone manner
- CRM or cloud-based database experience
- Proven ability to follow structured scripts and call workflows
- Strong attention to detail for data entry and call documentation
- Reliable motivated and comfortable working independently in a remote environment
Preferred
- Experience working with B2B customers
- Knowledge or experience in health safety or compliance industries
- Experience managing large databases (10000 records)
- Familiarity with New Zealand or Australian business environments
Personal Qualities
- Results-driven and committed to achieving daily/weekly targets
- Warm confident and customer-focused communicator
- Adaptable and open to constructive feedback
- Professional dependable and takes ownership of responsibilities
- Positive attitude and commitment to continuous improvement
Benefits
Why Youll Love Working Here
- HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party Family Day Team Building and more!
Lets Talk
If youre thinking this sounds like meit probably is. Click apply. We cant wait to meet you.
Required Skills:
Requirements/Skills Needed: Bachelors degree in Business Administration Marketing or a related field. 3 years of experience in sales development telemarketing or appointment setting. Familiarity with the Australian market and business culture is a plus. Experience in B2B or B2C lead generation is an advantage. Strong verbal and written communication skills for engaging prospects and building rapport. Ability to handle objections and remain professional under pressure. Ability to work independently prioritize tasks and thrive in a target-driven environment. Additional Job Details: Set-up and Location: WFH Work Schedule: 9:00 AM to 06:00 PM AEST (06:00 AM - 03:00 PM PH Time) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails. Join Us and Enjoy! HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) Employee Engagement Activities: Year-End Party Family Day Team Building and more! Why Join Staff Domain At Staff Domain we are not just another staffing companywe are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation excellence and continuous learning. With offices in the Philippines South Africa India and beyond we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment where youll have access to cutting-edge technology and tools to help you excel in your role. As a member of our team youll be part of a high growth organization that invests in its people and offers exceptional opportunities for career advancement. Staff Domain is the perfect place for driven ambitious individuals who are eager to make an impact in a rapidly expanding industry. Join us as we shape the future of global staffing solutions!
Required Education:
Bachelors degree
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Job Location:
Monthly Salary:
PHP 40000 - 70000
Experience Required:
3years
Posted on:
4 hours ago
Vacancies:
1 Vacancy
