Service Learning & Development Senior Trainer

Location Designation: Hybrid - 3 days per week

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier happier and more secure workforce contributing to New York Lifes legacy of being there when were needed most. Here youll design implement and support these solutions directly impacting employees lives. At our core we provide financial security and peace of mind to people through our absence accident disability voluntary benefits and life insurance solutions. Click here to learn more about Group Benefits solutions.

Service Learning & Development Senior Trainer
Business Unit: Group Benefit Solutions
Department: Service Learning & Development
Job Title: Senior Trainer Service Learning & Development
Level: PF3

Location of role:

1) Pittsburgh PA

2) Bethlehem PA

3) Dallas TX

4) New York NY

Role Overview:
The Service Learning & Development Senior Trainer is responsible for designing facilitating and continuously improving performance-based learning programs that support organizational service excellence. This role focuses on new hire onboarding skill development and strategic learning initiatives for service team members ensuring alignment with business goals and compliance standards.

Key Responsibilities:
Lead the development and delivery of role specific training programs for service teams including onboarding upskilling and project learning needs.
Collaborate with legal compliance and operational teams to integrate regulatory updates and best practices into training content.
Maintain curriculum design ensuring materials are current engaging and effective for both in-person and virtual environments.
Analyze audit outputs and performance trends to identify skill gaps; develop targeted learning solutions to address these gaps.
Serve as a subject matter expert (SME) for service processes systems and client experience standards.
Mentor and coach trainers and team members fostering a culture of collaboration and continuous improvement.
Manage classroom and virtual training environments monitoring learner engagement and performance.
Evaluate training effectiveness through existing feedback assessments and business impact metrics.
Partner with business leaders to assess training needs and align learning initiatives with strategic objectives.
Drive innovation in learning methods leveraging technology and new approaches to enhance service delivery.

Skills & Competencies
Advanced facilitation and presentation skills; able to lead role-specific training sessions independently.
Deep functional and technical knowledge of Group Benefit Service Operations systems and client experience management.
Strong mentoring and coaching abilities with a track record of developing others.
Excellent communication and interpersonal skills both verbal and written.
Ability to manage ambiguity prioritize tasks and drive accountability.
Action-oriented nimble learner and effective collaborator across all organizational levels.
Proficient in Microsoft Office SharePoint MSTeams and other learning platforms.
Growth mindset in supporting AI within Service Operations.
Minimum Qualifications
Bachelors degree in education or related field preferred.
5 years of experience in training coaching curriculum development or service operations.
Certification in training and development or facilitation (preferred).
Demonstrated success in designing and delivering impactful learning.
Experience with Knowledge Management development and governance.

Preferred Qualifications
Experience in Group Benefits learning employee development and change management.
Proven ability to innovate and implement new learning strategies.
Strong analytical skills for evaluating training effectiveness and business impact.
Experience in Lean Six Sigma Continuous Improvement organization.
Competencies
Manages Ambiguity
Communicates Effectively
Interpersonal Savvy
Nimble Learning
Ensures Accountability
Action Oriented
Collaborative Team Member

Location of role:

1) Pittsburgh PA

2) Bethlehem PA

3) Dallas TX

4) New York NY

Pay Transparency

Salary range:$71000-$101500

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individuals experience skills qualifications and job location. Additionally employees are eligible for an annual discretionary addition to base salary employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individuals experience skills qualifications and job location. In addition to base salary employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees and have unique offerings for a modern workforce including leave programs adoption assistance and student loan repayment programs. Based on feedback from our employees we continue to refine and add benefits to our offering so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity equity and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortunes Worlds Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the proud that due to our mutuality we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life please visit the Careers page of .

Job Requisition ID:93078

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