Customer Experience Advisor

What You Can Expect

The Operations Retail Advisor specializes in minimizing credit risk exposure and credit losses by executing established collections procedures. This role requires strong business communication skills and judgment to enforce compliance with contractual payment terms by contacting customers directly. The Advisor will manage internal and external customer queries oversee disconnect and reconnect processes and contribute to departmental projects and process improvements.

• Specialize in the collection of debt owed to ENGIE
• Escalate accounts requiring disconnect for non-payment (DNP) to the collection team for prior customer contact
• Demonstrate expertise in market regulations related to billing and collections
• Advise credit department on payment history for customer renewals
• Collaborate with Transaction Management Team for disconnects drops reconnects and move-outs (MVO)
• Develop documentation including Standard Operating Procedures for collection activities
• Recommend process improvements to streamline collection activity
• Coordinate with sales legal cash application and other groups to resolve customer disputes

What Youll Bring

• Bachelors Degree in Accounting or Business or five (5) years business experience in lieu of degree
• Commercial collections experience required
• Preferably 3 years of high-volume corporate collections experience
• Knowledge of billing and collections procedures

Additional Details

• This role is eligible for our hybrid work policy
• Must be willing and able to comply with all ENGIE ethics and safety policies;

Compensation

Salary Range:$86100 $132000 USD annually

This represents the average expected pay range for a qualified candidate.

ENGIE complies with all federal state and local minimum wage laws. Actual salary offered may vary depending on geography experience education internal pay alignment or other bona fide factors.

In addition to base pay this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE we take your well-being seriously. Our comprehensive benefits package includes options for medical dental vision life insurance employer-paid short-term and long-term disability insurance ESPP generous paid time off including wellness days holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match. But thats not all were dedicated to the health and happiness of your entire family offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support more.

Why ENGIE

ENGIE North America isnt just participating in the Zero-Carbon Transition were leading it! Join us as we develop energy that is renewable efficient and accessible to everyone.

ENGIE is proud to be an equal opportunity workplace and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability you may contact us at This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.