Service Delivery Manager (fmd) DACH
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Job Location:
Düsseldorf - Germany
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
Service Delivery Manager (f/m/d) DACH is responsible for the definition establishment and execution of the service delivery strategy and providing service delivery leadership across DACH to ensure customer satisfaction problem resolution revenue generation process improvement optimization simplification and compliance to laws and regulations through the coordination of resources and efforts among and between multiple customer and GEHC functions / teams.At GE HealthCare our machines our software our solutions our services and our people make a genuine difference to medical professionals and patients all over the world. Thats because we never lose sight of what healthcare really needsthe human touch.
Job Description
Roles and Responsibilities
Definition and execution of the DACH Service Delivery Strategy
Leading service delivery team to deliver excellence in wing to wing service processes focused on customer needs process standards quality and productivity in alignment with LCT leadership
Driving Customer Service Center Processes Customer Experience and Customer Problem/Complaint Escalation Processes and Programs Quality and Compliance Programs Capacity and Workforce Planning Initiatives Field Efficiency improvement programs Service Tool Management Processes
Coordinating S-Max deployment in the LCT together with International and VEGA S-Max teams.
Driving establishment of the required operational processes and infrastructure and leading digitization in alignment with VEGA Service Team
Monitoring and improvement of key service performance indicators
Ensuring compliance to quality and regulatory requirements
Driving projects for service delivery performance improvement
Monitoring and improvement of service delivery productivity
Optimizing the utilization of service resources
Driving resource capacity and capability development and alignment strategies
Required Qualifications
university degree in economics engineering or a similar field
Several years of progressive business experience and operational or program management within service technology or operations
Proven ability to lead multicultural and remote teams
Strong people leadership: inspire mentor and develop talent
Skilled in driving collaboration and fostering an inclusive can-do culture
Strong analytical and quantitative skills
Proficient in statistical and data management tools
Familiarity with Lean and/or Six Sigma methodologies
Clear communicator with strong presentation skills
Ability to influence at all levels and deliver executive-level presentations
Expertise in managing complex matrixed environments and leading change
killed in monitoring critical project paths and managing ambiguity
Committed to defining quality and setting priorities that enhance customer experience
Understanding of GEHC products and services
Fluent in German and English
Desired Characteristics
Green Belt / Black Belt certified or familiar with Six Sigma quality concepts and tools
Knowledge of ISO 13485 and CE Mark requirements
About us
GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50000 employees globally. We enable clinicians to make faster more informed decisions through intelligent devices data analytics applications and services supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare helping drive productivity and improving outcomes for patients providers health systems and researchers around the world.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE HealthCare - Creating a world where healthcare has no limits
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Additional Information
Relocation Assistance Provided: No
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
GE HealthCare provides digital infrastructure, data analytics & decision support tools helps in diagnosis, treatment and monitoring of patients
