Senior Representative Impounds

Ally Financial

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profile Job Location:

Jacksonville, FL - USA

profile Monthly Salary: $ 48880 - 57200
Posted on: Yesterday
Vacancies: 1 Vacancy

Job Summary

General information

Career area
Collections
Country
United States
Work Location(s)
12850 W Gran Bay Pkwy FL
State
Florida
City
Jacksonville
Remote
No
Ref #
21395
Posted Date
1
Working time
Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and thats more than some cliché people put on job postings. We live this stuff! We see our people as well people - with interests families friends dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow develop and learn new things. Youre constantly evolving so shouldnt your opportunities be too

Work Schedule:Ally designates roles as (1) fully on-site (2) hybrid or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this roles specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

This position offers the opportunity to thrive in a fast-paced environment with a substantial workload. Core responsibilities include reviewing accounts upon receipt of impound and seizure notices negotiating fees with impound lots and external counsel and assessing the cost-effectiveness of securing this role you will communicate regularly via email and phone with a diverse range of stakeholders including suppliers customers impound lots dealers seizing agencies and insurance companies. You will be responsible for executing multiple documents and responding promptly to incoming inquiries. Success in this position requires exceptional organizational skills critical thinking analytical abilities and the capacity to identify and escalate potential risks as needed.

The Work Itself

  • Preferred knowledge of Ally systems with expert data entry and word processing skills
  • Ability to work in a fast paced high-volume environment while multitasking simultaneously in several systems
  • Handle inbound/outbound calls from customers related parties impound facilities skip suppliers dealers third parties while meeting QC call monitoring requirements
  • Able to work closely with outside repossession companies and other suppliers on various requests with a sense of urgency
  • Quickly identify and help mitigate potential risks
  • Ability to exercise judgement for researching complex issues and to think outside the box for possible solutions
  • Meet internal metrics and be self-driven to exceed those goals
  • Ability to effectively manage a large volume of emails while providing timely and accurate responses

The Skills You Bring

  • HS diploma or equivalent required
  • Collections or experience required (1 year of experience preferred)
  • Knowledge of Microsoft Office programs written and oral communication skills strongly recommended
  • Experience navigating Microsoft Outlook
  • Comprehension and judgment are required regarding applicability of guidelines or policies to specific situations

How Well Have Your Back

Allys compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life including:

  • Time Away:Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
  • Planning for the Future:plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions student loan pay downs and 529 educational save up assistance programs tuition reimbursement employee stock purchase plan and financial learning center and financial coach access.
  • Supporting your Health & Well-being:flexible health and insurance options including medical dental and vision employee spouse and child life insurance short- and long-term disability pre-tax Health Savings Account with employer contributions Healthcare FSA critical illness accident & hospital indemnity insurance and a total well-being program that helps you and your family stay on track physically socially emotionally and financially.
  • Building a Family:adoption surrogacy and fertility assistance as well as paid parental and caregiver leave Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
  • Work-Life Integration:other benefits including Mentally Fit Employee Assistance Program subsidized and discounted Weight Watchers program and other employee discount programs.
  • Other compensations:depending on the role for which you are considered you may be eligible for travel allowances relocation assistance a signing bonus and/or equity.
  • To view more detailed information about Allys Total Rewards please visit this link: We Are:

    Ally Financial is a customer-centric leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on Doing it Right and being a trusted financial-services provider to our consumer commercial and corporate customers. For more information visit .

    Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age race color sex religion national origin disability sexual orientation gender identity or expression pregnancy status marital status military or veteran status genetic disposition or any other reason protected by law.

    We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $48880 - $57200 USD
An individuals position in the range is determined by the specific role the scope and responsibilities of the role work experience education certification(s) training and additional qualifications. We review internal pay the competitive market and business environment prior to extending an offer.
Incentive Compensation: This position is eligible to participate in our annual incentive plan.

Required Experience:

Senior IC

General information Career area Collections ...
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Key Skills

  • Data Entry
  • Deputy
  • Drafting
  • Hibernate
  • Administration Support
  • Activex

About Company

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Manage your money with Ally: online banking, auto financing, and investments. Financial products designed to help you pursue your goals.

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