Field Service Sr Engineer

Job Requisition ID: 64213

Department: Manuf. & Operations (DEPTMFGOP)

At Dover Fueling Solutions (DFS) we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do but what really fuels us is our people. Theyre the heart of our company. As an employee our promise to you is that youll work on new and innovative products and solutions be mentored by managers and teammates who are collaborative caring and act with integrity and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects both locally and globally will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations made up of some of the most trusted leading-edge brands in the industry. As part of Dover Corporation and with our talented innovative outstanding people we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment including clean energy solutions systems and payment automatic tank gauging and wet stock-management solutions DFS comprises the product brands of Wayne Fueling Systems OPW Fuel Management Systems ClearView Tokheim ProGauge Fairbanks LIQAL AvaLAN and Bulloch Technologies. Headquartered in Austin TX DFS has a significant technology development and manufacturing presence worldwide including facilities in Brazil China India Italy Poland the Netherlands the United Kingdom and the United States.

Key Responsibilities:

• Technical Subject Matter Expert o Knowledge of hardware/software integration and site architecture.
• Advanced troubleshooting including deep-dive diagnostics using logs debugging tools network traces profilers or source code.
• Escalation point and liaison for complex customer escalations; L1/L2 Customer Support Product Management and Engineering
• Develop technical scopes of work and time allocations for work specified.
• Knowledge creation: write internal documentation playbooks and conduct training for L1/L2 support teams. o Configure and stage equipment for industry tradeshows. o Provide design recommendations for serviceability and usability based on technical internal and external onsite training for product installation operation and support.
• Investigate escalated field issues. This includes initiating site visits troubleshooting and documenting technical issues capturing and analyzing log data escalate to Engineering and executing resolution recommendations from Engineering.
• Primary Support Resource for New Product Development and Sustaining Efforts
• Active member of NPD core team
• Collaborate with Engineering team and gain an understanding of new product dependencies and system integration requirements.
• Create and execute beta test plans to be used during field validation.
• Oversee the installation of beta test products at customer site locations.
• Provide required updates and reports on product performance and convey performance issues to Engineering and Product Management. o Prepare and distribute field validation completion reports summarize findings and provide recommendations regarding production enablement readiness. Customer Lab Support Resource o Assist with customer lab set up. o Distribute updated software to established customer labs and provide assistance as needed. o Collaborate with commercial team to ensure that customer simulators are configured correctly. Documentation Creation o Develop technical scope of work documentation for field service activity. o As needed develop Knowledge Base Articles (KBAs) for support team. o Document field visits and distribute as requested.

Qualification Requirements:

• Bachelors or higher degree in a technical engineering or related field preferred; significant and in-depth experience may be substituted for a degree.
• Prior field-based technical support experience ideally with part of this experience working in related industry.
• Up to 50% travel requirement. Must be able to travel with short notice.
• Must have a valid drivers license and be legally able to drive.
• Must be fully capable and willing to abide by company credit card rules when using company provided credit card for business travel related purposes.

Behavioral Requirements:

• Comply with all company policies
• Initiative-taker/self-motivated manages own schedule in manner which yields best results.
• Able to work in a high-paced and dynamic team environment.
• Incident management under pressure
• Excellent problem solver with deductive reasoning and troubleshooting skills. Documentation discipline as it relates to support function Cross-team collaboration

Work Arrangement : Remote

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.
We consider several job-related non-discriminatory factors when determining the pay rate for a position including but not limited to the positions responsibilities a candidates work experience a candidates education/training the positions location and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical dental and vision insurance; wellness programs; health savings account health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident hospital indemnity and critical illness insurance; adoption surrogacy and fertility benefits and assistance; commuter benefits; parental military jury duty and bereavement leaves of absence; paid time off 13 paid holidays/floating holidays per calendar year paid vacation days and paid sick leave; including business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.
All qualified applicants will receive consideration for employment without discrimination on the basis of race colour religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us know. Likewise if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contact for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
This position may be located in: Americas : Canada : Alberta : Bonnyville
Americas : Canada : Alberta : Calgary
Americas : Canada : Alberta : Edmonton
Americas : Canada : Alberta : Edson
Americas : Canada : Alberta : Grand Prairie
Americas : Canada : Alberta : Lloydminste
Americas : Canada : Alberta : Lloydminster
Americas : Canada : Alberta : Peace River
Americas : Canada : Alberta : Red Deer
Americas : Canada : British Columbia : Surrey
Americas : Canada : British Columbia : Vancouver
Americas : Canada : New Brunswick : Moncton
Americas : Canada : New Brunswick : Saint John
Americas : Canada : Ontario : Brantford
Americas : Canada : Ontario : Brighton
Americas : Canada : Ontario : Mississauga
Americas : Canada : Ontario : Toronto
Americas : Canada : Ontario : Waterloo
Americas : Canada : Quebec : Lachine
Americas : Canada : Quebec : Montreal
Americas : Canada : Quebec : Vaudreuil-Dorion Montreal
Americas : Canada : Saskatchewan : Estevan
Job Function : Engineering; Other

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