Senior Manager, Virtual Card Operations

San Jose, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Innovate with purpose

At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team thats ready to tackle challenges and build cutting-edge solutions. We value purpose drive and curiosityand we thrive in a fast-paced ever-changing environment. Whether in one of our offices in San Jose CA Draper UT or working remotely BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. Were committed to building a workplace that fosters inclusion and diverse perspectives valuing each persons unique skills and experiences. Wed love to hear from youyou might be just what were looking for whether in this role or another.

Lets give businesses more time for what matters.

Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows including payables receivables and spend and expense management. With BILL businesses are connected to a network of millions of members so they can pay or get paid faster. Through our automated solutions we help SMBs simplify and control their finances so they can confidently manage their businesses and succeed on their terms.

BILL is a trusted partner of leading U.S. financial institutions accounting firms and accounting software providers. We have operations in San Jose CA Draper UT and are continuing to expand into other geographic locations. If youre looking for a place that helps you do the best work of your career look no further than BILL.

Make your impact within a rapidly growing Fintech Company.

We are looking for a Virtual Card Operations Senior Manager to lead Bills Payment Delivery team. This dynamic leader will oversee a team ensuring the successful delivery and processing of virtual card payments. They will be accountable for use of best practices continuous improvement motivating the team and providing feedback and ensuring payment delivery operations run efficiently. They will own business KPIs while driving positive outcomes for the business and our customers. They will serve as a Subject Matter Expert and assist with customer escalations.

The ideal candidate has extensive payment operations expertise and experience in operational excellence/process improvement. They use first principles and data to solve problems and refine workflows. They love to challenge the team surpass expectations and deliver durable thrive on having a north star metric to evaluate their performance and contributions.

Job Description and Responsibilities

Subject Matter Expertise: Serve as the primary Subject Matter Expert (SME) in virtual card payments to define strategies and plans that deliver value against company objectives.
Performance Leadership: Lead and coordinate a high-performing team to deliver on complex projects that meet and exceed defined North Star KPIs.
Workflow Design & Scalability: Design best-practice workflows and operational flows that create efficiency remove obstacles and enable the business to scale.
Operational Excellence: Identify and execute opportunities for payments process improvement driving operational excellence through the development of new approaches and tools.
Root Cause Investigation: Research and investigate payment delivery and customer experience issues with tenacity for uncovering root causes to drive business transformation.
Data-Driven Insights: Define analyze and present success metrics at all stages of the product lifecycle to provide the business with actionable insights and quantified results.
Cross-Functional Partnership: Persuade cross-functional teamsincluding Engineering UX Legal Finance and Complianceto align on and execute strategic initiatives.
Change Management: Manage through organizational change by creating and executing communication plans that advocate for improved processes to all stakeholder audiences including executive leadership.
Organizational Execution: Utilize excellent organizational and time management skills to prioritize and balance multiple tasks simultaneously in a fast-paced environment.

Wed love to chat if you have:

Subject matter expertise in virtual card payments
Experience managing high performing teams while delivering outcomes that exceed expectations. Experience managing through change
A history of delivering results including meeting & exceeding north star KPIs.
Experience designing best practice workflows that create operational efficiency and enable teams for success and scale
Excellent organizational and time management skills - the candidate must have the ability to prioritize and balance multiple tasks simultaneously in a fast paced cross-functional environment
Passion for research and investigation of payment delivery and customer experience issues with a tenacity for uncovering the root cause of any issue and using that information to drive operational improvements
Experience persuading and partnering with cross functional teams
Excellent communication skills with the ability to cater communication to the appropriate level and partner
Experience thoroughly documenting best practices in knowledge management system(s). Experience with Google Suite
Bachelors Degree or the equivalent combination of four years of education training or work-related experience

The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.

San Jose pay range

$131000$164300 USD

Whats in it for you

Redefining how businesses automate their work is a fast-paced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

100% paid employee health dental and vision plans (choose HMO PPO or HDHP)
HSA & FSA accounts
Life Insurance Long & Short-term disability coverage
Employee Assistance Program (EAP)
11 Observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs
And much more

Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.

BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact .

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

Required Experience:

Senior Manager

Innovate with purposeAt BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were ...