Mgr, Temple Square Guest Experience Training

This position is central to the purpose of Temple Square which is to help all guests learn of Jesus Christ and to help guests recommend others to come and see. The Manager of Temple Square Guest Experience Training is responsible for the development and training on Temple Square working in close coordination with the Sr. Manager of Temple Square Guest Experience; This includes leadership oversight and support of initiatives and objectives coming from the Missionary Department; implementing methods for overall improvement of the Temple Square guest experience; entrusted with confidential and sensitive issues from Missionary Department leadership and implementing direction from the Missionary Executive Council (MEC).

50% - Manage the work of Temple Square staff

• Responsible to oversee the training and development of staff who support the Temple Square guest experience.

• Execute guidelines and policies.

• Conduct and oversee pre-service and in-service training.

• Conduct observations and analyze reports to determine effectiveness and direction.

• Counsel with Sr. Manager of Temple Square Guest Experience and HR in decisions regarding elevated issues. Execute yearly training plan as set forth by the Sr. Manager of Temple Square Guest Experience.

25% - Training Programs

• Provide oversight direction and support to the Temple Square guest experience training and development experience.

• Ensure full and accurate implementation and connection of the approved Temple Square curriculum to the guest experience.

• As part of ensuring implementation and effectiveness regularly observe the Temple Square guest experience.

• Provide direct training on a regular basis. Assist Sr. Manager of Temple Square Guest Experience in carrying out assignments at the direction of the Missionary Department.

• Ensure a high-fidelity implementation of Missionary Department strategy including the following: new Temple Square guest experiences operational processes metrics technical training scheduling quality and support issues.

• Work closely with both CRD and Curriculum personnel to ensure applicability relevance and effectiveness of the guest experience under the direction of the Sr. Manager of Temple Square Guest Experience.

• Continuously review current methodologies and explore new techniques and methods for better training through literature and learning from professional organizations.

• Communicate and coordinate regularly with Director of Finding regarding progress of the guest experience.

15% - Operational Support

• Provide 24/7 support/direction to Temple Square staff.

• Apprise Sr. Manager of Temple Square Guest Experience regarding guest experience needs on Temple Square.

• Ensure all operations follow Church policy and meet Missionary Department standards.

• Resolve administrative and tactical concerns under the direction of the Sr. Manager of Temple Square Guest Experience.

5% - Seminars Tutoring and Travel

• Participate in regular trainings led by the Sr. Manager of Temple Square Guest Experience as assigned.

• Periodically participate in observations of and conversations with exceptional guest experience organizations.

5% - Manage Budget

• Serve as the budget steward for the annual Temple Square guest experience training budget.

Required:

• Bachelors degree in Instructional Psychology and Technology or Experience Design or a related field

• 6 years of experience in 2 or more of the following (OR equivalent combination of both education and experience):

  • Instructional design experience design guest experience development and evaluation of training systems.

• Teaching and training experience. Multimedia web development and other learning technologies.

• Administrative experience including personnel management budgeting and strategic planning.

• 2 years of supervisory experience.

• Excellent technical writing skills.

• Excellent communication and presentation skills.

• Excellent Interpersonal skills.

• To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using monitors/equipment.

Preferred:

• Masters degree or Ph.D. preferred in Instructional Psychology and Technology or a related field Formal project management training.

• Fluency in one or more languages.

• Experience in linguistics and language instruction.

• Experience in audio/video production.

• Experience in evaluation testing and research.

• Familiarity with the current Technology Assisted Language Learning software.

• Service as a full-time missionary.