Functional Skills Coach (English) FTC

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1500 companies to deliver a new kind of learning thats transforming todays workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI data and tech skills. Our learners have driven $2bn ROI for their employers using the skills theyve learned to improve productivity and measurable performance.

In June 2022 we announced a $220 million Series D funding round co-led by StepStone Group Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn the round makes us the UKs first EdTech unicorn.

But we arent stopping there. With a strong operational footprint and 800 employees we have ambitious plans to continue scaling. Were building a world where tech skills unlock peoples potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

Job Summary - Fixed term contract

You will be working in a friendly and collaborative team that is committed to delivering excellent support to apprentices. You will sit in the Functional Skills team whose mission is to broaden access to apprenticeships by working with apprentices to achieve Maths and English Level 2 qualifications. Your team supports the effectiveness and efficiency of the delivery of our apprenticeship programmes.

In this role you will be passionate about developing English skills and love supporting learners to achieve great results. You will also ensure the processes supporting our subject tutors are effective and efficient. You will demonstrate strong communication skills and be expected to support others show initiative manage priorities solve problems and make decisions.

Key Responsibilities

Specifically you will:

• Take ownership of the Speaking & Listening element of our Level 2 English offer ensuring that apprentices and clients have an outstanding experience

• Schedule facilitate and assess Speaking & Listening exams following a given process providing feedback to apprentices

• Support with the delivery of excellent and engaging English sessions to individuals and groups

• Strive to support the already outstanding first-time pass rate and for apprentices to have completed Functional Skills in a timely manner

• Manage the Functional Skills inbox responding to apprentice queries and concerns in a timely manner

• Provide and coordinate administration support both internally and externally including qualification queries

• Assist the wider business with ad hoc reports special projects and strategic initiatives in line with company priorities

• Constantly review processes to ensure maximum efficiency

• Support the Learning team as a literacy SME

Skills & Qualifications

About you:

• 2 years of English teaching experience (Including TA or Tutoring) and you are now looking to apply your skills in an exciting and challenging environment

• Strong attention to detail with the ability to deliver excellent outcomes

• Ability to complete and review critical processes with accuracy and pace

• Exceptional organisation and problem-solving skills and a can do attitude

• Provide excellent customer support by effectively communicating and building relationships with people quickly

• Excellent verbal and written communication skills

• Ability to work independently as well as within a team environment

At Multiverse we value innovation collaboration and a passion for equity in education. Joining our team means youll have the opportunity to make a tangible difference in learners lives while being part of a supportive mission-driven community.

Benefits

• Time off - 27 days holiday plus 5 additional days off: 1 life event day 2 volunteer days 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme - youll have the opportunity to work from anywhere up to 10 days per year

• Space to connect: Beyond the desk we make time for weekly catch-ups seasonal celebrations and have a kitchen thats always stocked!

Our Commitment to Diversity Equity and Inclusion

Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity successful applicants must also undergo an Enhanced DBS check including a Childrens Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions cautions reprimands and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected and possible referral to the police and the DBS.

Required Experience:

Contract