Assistant Director of Student Success Services MSUAASF Range C (SS26015)

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

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Application Deadline: Review of applications will begin on January 9 2026 and continue until the position has been filled.

POSITION: Probationary; Range C*

Job Description

The Assistant Director of Student Success Services is responsible for leading the activities and operations of the student re-engagement efforts coordinating the onboarding and on-going professional development for staff/faculty serving in student care team roles assisting in the ongoing administration and maintenance of the Universitys student success management tools and providing triage support for complex student success cases. The Assistant Director of Student Success Services collaborates with the Division of Student Success and Engagement Leadership team and works across all divisions at the University to implement systems processes and procedures that support overall student success and the institutions retention and completion initiatives/metrics.

Minimum Qualifications

• Masters degree plus one (1) year of experience in direct student support enrollment or advising services OR Bachelors degree plus two (2) years of experience in direct student support enrollment or advising services.

• Demonstrated commitment to supporting students and their success.

• Demonstrated excellence in written oral and interpersonal communication.

• Proven problem-solving and innovation skills.

• Experience designing and articulating processes and systems to guide work of self and others.

• Ability to work independently in unique situations and apply novel solutions.

• Demonstrated ability to learn and utilize new systems and software platforms.

• Commitment to advancing a diverse equitable and inclusive working and learning environment.

Preferred Qualification

• Professional experience in direct student support enrollment or advising services in a higher education setting.

• Demonstrated knowledge and application of college student development theories and high-impact student success practices.

• Previous experience working with re-engagement/recruit-back campaigns.

• Previous experience utilizing student success management systems (e.g. EAB Starfish and/or Navigate360 Workday).

Other Requirements

Work safely at all times which includes but is not limited to participating and completing all required safety trainings as well as performing all job tasks in accordance with Minnesota State University Mankato policies and procedures utilizing appropriate tools equipment and personal protective equipment.

The Minnesota State University Mankato Annual Security and Fire Safety Report is available for your review. This report is required by federal law and contains policy statements and crime statistics for the University. The policy statements address the schools policies procedures and programs concerning safety and security. Three years worth of statistics are included for certain types of crimes that were reported to have occurred on-campus or in other University affiliated locations. This report is available online at: may also request a paper copy from University Security at or by emailing .

Telework (Yes/No)

Yes Up to 20% of the time. Based on the essential functions of this positions MMB Policy #1422 and University policies relating to flexible work this position is eligible for the following work modes:

• Case by Case/Situational. A position that may include a temporary reassignment of work outside the permanent/principal work location to meet short-term needs.

About

Additional information on Minnesota State University Mankato can be found at: .

• The salary range denoted above is the contractual range; however salary upon hire is dependent upon qualifications and experience.

University Demographics

Minnesota State University Mankato is a member of the Minnesota State system. Minnesota State has established a strategic vision Equity 2030 which aims to close the educational equity gaps across race and ethnicity socioeconomic status ability and geographic location by the end of the decade at every Minnesota State college and university and to provide an opportunity for all Minnesotans to create a better future for themselves for their families and for their communities. The focus of the work includes:

• Enhancing access and student success.

• Providing Minnesota with the talent it needs.

• Anchoring the communities and regions we serve.

Equity 2030 seeks to bridge efforts occurring within divisions and institutions creating an intentional statewide culture of equity-minded collaboration and resulting in equitable practice embedded throughout our institutions. The full Equity 2030 plan is linked here: 2030 the Universitys strategic plan announced by President Edward Inch in August 2023 commits the University to making transformative strides in four main areas: being a lifelong provider of access to an equitable and affordable education; being a leader in transformational learning generating inspired action; being a nimble and innovative steward of resources; and being a community of care built upon diversity inclusion and belonging. We seek to attract teacher-scholars who will be culturally and academically diverse faculty members and staff with a demonstrated commitment to creating an inclusive learning and working environment. Minnesota State University Mankato is student-centered and focuses on applied research that expands knowledge; improves learning; and serves the region state and nation.

Founded as a Normal School in 1868 Minnesota State University Mankato is now the second largest university in Minnesota with a tradition of combining big-ideas with real-world thinking to find solutions for pressing problems in the state region and global society. Mankato Minnesota is a community of nearly 44500 people about 85 miles southwest of the twin cities of Minneapolis and St. Paul. The University acknowledges the land and the tribal nations upon this land whose work is being accomplished. We acknowledge that we are on Dakota land. We also take the opportunity to recognize that we live work and learn in the homeland of the Dakota people whose language frames our nameMinnesota State University Mankato.

Serving approximately 17900 students annually the University is an applied research institution with more than 200 academic programs from bachelors through doctoral degrees. The University is a diverse and global campus with 18% students of color and1175 international students from 95 countries cutting-edge information technology solutions and extensive partnerships with 1600 faculty and staff including 700 teaching faculty. The University has additional locations and a growing number of on-line programs to accelerate educational access and opportunity. These locations include partnerships in northern Minnesotas the iron range region. Fast facts about the university can be found here: PROCEDURES:

A complete online application will include the following attachments. Incomplete applications will not be reviewed by the search committee.

• Cover Letter

• Non-Photo Resume/Curriculum Vitae

• Contact Information for three (3) references

• Unofficial Transcript(s) of your highest completed degree

• A brief (no more than one-page) diversity statement presenting a commitment to or experience working in an equity-minded environment

CONTACT INFORMATION:

Tressa Flo

Admissions

Phone:

TTY: or 711

Email:

Benefits Information:

At Minnesota State we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays Vacation Time Sick Time six weeks of Paid Parental Leave low cost medical and dental insurance with low deductibles ($250 - $1500) a Pension Plan 457(b) and 403(b) retirement plans and other retirement investment options pre-tax medical and dental expense (with roll-over option) and dependent care accounts employer paid life insurance short and long term disability as well as professional development and a tuition waiver program for employees and their dependents etc. We promote the health and well-being of our employees and take work/life balance seriously.

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