Guest Service Associate Front Office
Share
Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
- Assist guests with check in and checkout as well as other cashiering duties
- Review arrival lists and prepare compendiums prior to guests arrival and check-into system if necessary
- Welcome guests on arrival register and issue room keys according to departmental standards and procedures
- Ensure that members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
- Liaise closely with other relevant departments to ensure that guests requests and needs are met
- Update and maintain repeat guest history system
- Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
- Handle guests complaints and comments tactfully and efficiently
- Handling guests mails messages and answering of phone calls
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
- Be vigilant in regard to in-house credit matters and act upon any discrepancies
- Alert Security or Duty Manager of suspicious looking person(s) / articles
Qualifications :
- Diploma in Tourism / Hospitality Management
- Minimum 1 year of relevant experience
- Excellent reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
Additional Information :
- You will be joining a collaborative and dynamic team that thrives in a supportive and professional environmentwhether at one of our vibrant properties or within our innovative corporate offices.
- Our Purpose: Pioneering The Art of Responsible Hospitality Connecting Culture with Heartfelt Care
Remote Work :
No
Employment Type :
Contract
Key Skills
- Airside Operations
- Desktop Support
- Corporate Risk Management
- Gallery
- Agile Testing
- Humming Bird
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
