Join our teams of enthusiasts E-commerce & Retail Manager
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Job Summary
Studiocanal Kids & Family is a full-service international IP development agency and consultancy offering strategic worldwide brand development licensing and retail expertise. Studiocanal Kids & Family is also part of the Studiocanal groupits most famous IP being Paddington Bear.
Marketreach is the B2C branch of Studiocanal Kids & Family- we currently run a store at Paddington station open 7 days a week from 8am to 8pm another one located at the Savoy for the Musical and a Paddington online shop
We have a friendly close-knit team operating within a family of European media companies offering the flexibility of a small company whilst being supported by a larger group (Canal Group).
We are seeking an enthusiastic data driven and results-oriented E-commerce and Retail manager based in London be part of the the retail division. Reporting to the VP Retail you will be responsible for
Key missions & Skills :
- Retail & E-Commerce Expertise
- Strong understanding ofomnichannel retail operations including both physical store and online store management.
- Experience withe-commerce platforms(e.g. Amazon or other pure players)
- Knowledge ofdigital merchandising product lifecycle online and customer journey optimization.
2. Leadership & Collaboration
- Proven ability tolead cross-functional teams including store staff and digital teams.
- Strong interpersonal skills to collaborate withmarketing IT logistics and HR.
- Experience inrecruiting training and developingteam members.
3. Customer-Centric Approach
- Strong focus oncustomer experience both in-store and online.
- Ability to implement and monitorcustomer service standardsacross channels.
- Understanding ofUX/UI principlesfor e-commerce platforms.
4. Analytical & Strategic Thinking
- Ability to analyzesales data KPIs and customer behaviorto inform decisions.
- Tracking consumer journey and optimize conversion
- Proficiency inforecasting inventory planning and demand analysis.
- Strategic mindset to align retail and e-commerce goals with broader business objectives.
5. Operational Excellence
- Experience inprocess optimization logistics coordination and supply chain management.
- Familiarity withloss prevention strategiesand compliance procedures.
- Ability to manageday-to-day operationsefficiently including reporting and audits.
6. Digital Marketing & Sales
- Understanding ofdigital marketing channels(SEO SEM email social media CRM).
- Ability to coordinateonline campaigns and promotions with retail events.
- Familiarity withconversion rate optimizationand cart abandonment strategies.
7. Technical & Tools Proficiency
- Comfortable usingretail POS systems ERP tools and e-commerce CMS.
- Proficiency inExcel Google Analytics and reporting dashboards.
- Knowledge ofcompliance toolsand documentation (e.g. RAMS compliance reports).
8. Organizational & Time Management
- Strong organizational skills to manage multiple responsibilities and outlets simultaneously.
- Ability to prioritize tasks meet deadlines and adapt to changing business needs.
Key qualifications
- 3 to 5 years experience in e-commerce retail preferably in the IP industry or an entertainment group.
- Solid commercial and retail acumen & vision
- Strong interest in the brand.
- Experience with inventory management and supply chain management
- Proficient in web analytics tools (e.g. Google Analytics) and e-commerce tracking tools.
- Excellent analytical skills and proficiency with CRM software and MS Excel.
- Knowledge of UX/UI principles and how they impact online sales.
- Strong problem-solving skills and ability to adapt to a fast-paced evolving industry.
- Strong interpersonal and communication skills able to build trusted relationships at all levels.
- Transparency open-minded and team player
Required Experience:
Manager
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
About Company
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