Guest Service Specialist

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Role Summary

The Guest Services & Workplace Support Officer plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL our client and their guest.

As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. Will maintain smooth operations by providing administrative support and execution of duties to the highest standards. The role also encompasses support to our Operations team when required and under the direction of the Post Facilities Manager.

Responsibilities

The Guest Services & Workplace Support Officer will be responsible for:

Guest Services

Create a comfortable welcoming and hospitable experience for FCDO employees and visitors.

Boost agility in the workplace by managing up-to-date visitor information.

Handle internal & external calls and correspondence.

Anticipate client needs through observation to create memorable experiences.

Manage stationery requisition and related inventory management.

Oversee site cleanliness and provide direction to cleaning staff to ensure spaces are kept clean and tidy

Workplace Support

Provide administrative support to the FM Operations team

Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner

Processing of POE and Non-POE invoices

Ensure all invoices are processed in a timely manner

Follow up with vendors to ensure invoices are submitted when the work is done to meet KPI deadlines

Assisting WPCs with follow up for work orders quotes invoices contractor bookings.

Additional responsibilities assigned by Facilities Manager

Customer Services

Foster a sense of community and create happiness at work for our team our client and their guest.

Creating a welcoming environment for clients (internal/external) customers by providing authentic caring and timely service.

Visitor Management

Provide personable and efficient visitor registration services.

Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).

Enhance safety and security of our clients facility by management of visitor movement.

Execute emergency response plan to ensure safety of client and guest when necessary.

Concierge Services

Deliver concierge service with local expertise and insider knowledge.

Manage transportations request from visitors and employees. (if required)

Conference Meeting Room Booking

Assist & educate client to achieve optimization and efficiency for meeting room bookings.

Enhance user comfort and services by efficient turnaround of meeting rooms.

Mail Delivery Services

Organize receipt and deliveries of all mails and courier services.

Manage mail distribution records and mail logs.

Core Competencies

The role will demonstrate the following competencies:

Ability to meet tight schedules and deliver high quality of work

High level of communication interpersonal skills and attitude towards the customer

Proficiency with Microsoft Word Excel and PowerPoint

Good command of verbal and written English

Able to cooperate and work well with others to meet targets

Support the team effectively as and when needed

Demonstrate and ensure to instill a culture in the team that match our I am JLL core behaviors and values of being a Safety Expert Proactive Innovative Team Player and valuing the Customer

Ability to manage conflict and conflicting priorities

Demonstrates proactive & professional approach to customer service

Proven ability to manage multiple and complex operational matters on a daily basis

Demonstrates ability to prioritise and manage tasks in an efficient and timely manner

Experience

2 years experience in a related professional area

Prior experience to manage meeting room services is an advantage

Good computer skills in Microsoft Suite programs

Previous experience in general workplace administration and coordination

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.