Dutch speaking Customer Service Representative

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities

Provide frontline service to customers and route their calls to the appropriate department
Provide a friendly and efficient service in answering customer queries
Ensure agreed KPIs are met
Perform duties in a compliant manner in accordance with policies and procedures
Develop and maintain a working knowledge of our products

Requirements

C2 level of Dutch
Ability to speak and write English fluently
Minimum of 2 years customer services experience preferably in a similar industry
Excellent customer focus and the ability to work to tight deadlines
IT literate Previous knowledge an advantage
Excellent time management & telephone etiquette
Highly professional written and verbal communication skills
Proactive can work with minimal supervision

Benefits

Full-time position from Monday to Friday from 9.00 to 18.00
Salary: 20.55597 gross/year
This is a Hybrid working model in Barcelona.
Referral Program: Bring a Friend and get a Referral fee (up to 2.000 depending on the language/project).
Relocation support
1 week of initial training.
A permanent presence of coaches who will facilitate your personal and professional development.
Employment with the worlds largest provider of contact center services.
Excellent work environment great colleagues social arrangements and personal development.
International business casual environment.
Permanent Contract.
Competitive Benefits package!

Responsibilities Provide frontline service to customers and route their calls to the appropriate departmentProvide a friendly and efficient service in answering customer queriesEnsure agreed KPIs are metPerform duties in a compliant manner in accordance with policies and proceduresDevelop and mainta...