Senior Manager, Payments Consulting

At American Express our culture is built on a 175-year history of innovation sharedvaluesand Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

The Payments Consulting team delivers go-to-market strategies deploying new and emerging payment solutions and ensuring seamless transaction processing experience in over 20 markets globally. Payments Consulting colleagues are trusted advisors to internal and external partners leaning in with technical payments expertise and insights from the acceptance channel to guide internal strategies and working directly with merchants processors and partners to discover and implement solutions to meet their evolving needs.

The Sr. Manager Payments Consulting will report to the Director Payments Consulting Merchant Services U.S. Merchants. The position is an exciting opportunity for an experienced technical consultant with a customer-first mindset a track record of collaboration and complex problem solving and the ability to strategize and implement solutions.

RESPONSIBILITIES

1. Provide consultation and product enablement support to merchant customers.

a. Provide product and processing consultancy.

b. Manage and track projects including authorization submission reconciliation and disputes enablement.

c. Manage technical enhancement projects in partnership with Technologies Network Product teams

d. Build and maintain relationships across the American Express organization.

2. Develop and maintain an in-depth understanding of merchant customers.

a. Develop knowledge of all aspects of merchants payment processing environment including history goals and organizational drivers.

b. Use knowledge of the merchant and their industry to develop strategic account plans.

c. Share merchant insights and needs to influence capability and product roadmaps.

d. Troubleshoot and remediate merchant payment processing issues.

e. Liaise and lead internal business partners on delivery of technical solutions.

3. Maintain deep and current knowledge about the payments industry market trends new and existing technologies products and services and the structure of American Express and customer organizations.

4. Actively identify and share best practices and manage operational risk.

MINIMUM QUALIFICATIONS

Proficient understanding of card payment authorizations submissions and related operational processes across a range of payment products and merchant industries.

Proven relationship building and customer management skills.

Strong business and technical acumen with track record of leading complex projects and driving results.

Excellent collaboration communication and interpersonal skills (written verbal and presentations).

The ability to articulate complex issues in a simple non-technical manner and to link technical solutions to strategic outcomes.

Highly organized and results driven with strong ability to be forward thinking and proactive.

Ability to operate seamlessly and influence in a globalized matrix management environment.

Flexibility to work across time zones with groups in the U.S. and other regions

Potential travel required within U.S.

ADDITIONAL DETAILS

Location: Phoenix AZ (Hybrid)

Salary Range: $103750.00 to $174750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical dental vision life insurance and disability benefits
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law. American Express will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable state and local laws including but not limited to the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the Know Your Rights poster. If the link does not work you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.