Associate Customer Success Manager

WHO WE ARE

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire grow and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP) our vision is to make sophisticated marketing simple by unifying identity intelligence and omnichannel activation into a single platform powered by one of the industrys largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more go to .

About the Role

TheAssociate Customer Success Manager(Performance Team)plays a criticalsupporting roletoBusiness Development Directors and Account Executiveson our specialized Performance team ensuring operational excellence executional rigor and high-quality client experience across a portfolio of team works primarily with direct response drivenperformancemarketers.

This role is ideal for someone who thrives instructured environments canmanage multiple client opportunities simultaneously anddemonstratesstrong attention to detailwhile still showingcommercial instinctsincluding the confidence to stand firm on best practicesidentifygrowth opportunities and make proactive data-backed recommendations.

The ACSM is deeply embedded in internal workflows and client operations acting as areliable extension of the sales team post-sale while helping drive retention expansion and long-term account health.

This role reports to theManager of Customer Successand works closely withBusiness Development Account Executives and internal delivery teams.

This is a hybrid role based out of our NYC office.

Key Responsibilities

Client Support & Account Execution

• Serve as theday-to-day operational point of contactfor assigned accounts supporting client needs while aligning closely with the Account Executive.

• Maintain aclear understanding of client goals KPIs expectations and timelinesacross multiple accounts.

• Ensureaccurateexecution of campaign setups launches optimizations and reporting.
  
  

Operational Excellence

• Manage multiple client workflows simultaneously withhigh attention to detail deadlines and prioritization.

• Coordinate platform demos kick-off calls training sessions and RFP supportunder the direction of Sales.

• Communicate ad specifications creative requirements and lead times clearly to advertisers and agencies.

• Assistwith implementation troubleshooting and issue resolution related to campaign setups and performance.

• Analyze creative performance and extract trends on top performers.
  
  

Performance Management & Optimization

• Monitor account performance and flag risks or opportunities must show desire to lead proactively rather than being reactive.

• Identifyand executecampaign optimization opportunities testingstrategiesand tactics to improve performance.

• Own client reporting and performance reviews ensuring accuracy clarity and actionable insights.

• Support and help lead recurring client calls Quarterly Business Reviews (QBRs) and Annual Reviews.
  
  

Growth Support & Commercial Acumen

• Supportupsells cross-sell and renewal initiativesbyidentifyingexpansion opportunities and preparing recommendations.

• Demonstrateconsultative sales skillsby confidently reinforcing best practices setting expectations and guiding clients towardoptimalsolutions.

• Speak fluently to all aspects of the account to support strategic conversations led by Business Development.

• Proactively surface insights that help the sales team grow and protect accounts

Qualifications & Experience

• 1-2yearsof experiencemedia buyingprogrammatic advertising display native or affiliate

• Proven ability to managemultiple accounts and priorities simultaneously

• Strong executive-level communication skills both written and verbal

• Highly detail-oriented with strong follow-through and deadline management

• Self-starter with excellent time management and the ability to reprioritize independently

• Experience in managing performance driven campaigns at $10k/day
  
  

Technical & Platform Knowledge

• Performance / affiliate marketing platforms

• General understanding of:

• Creative testing

• Lead gen - CPL / CPA

• Third partyAd tags

• Basic HTML knowledge is a plus
  
  

What Success Looks Like in This Role

• Business Development trusts you as adependable execution partner

• Clients experiencesmooth operations clear communication and proactive insights

• Accountsremainstable well-managed and positioned for growth

• You consistently surface opportunities risks and recommendationswithout overstepping ownership

• You balanceoperational precision with commercial awareness

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical dental and vision coverage
• Employee Equity
• Employee Discounts Virtual Wellness Classes and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $65000 - $75000depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to and does not discriminate on the basis of an individuals sex race color religion age disability status as a veteran or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation gender identity or expression.

Were committed to building a workplace culture of trust and belonging so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate support and advocate for one another. Learn more about our commitment to diversity equity and inclusion here: IN THE NEWS!

Experience:

Manager