Equine & Livestock Team Lead Administrator

Primary Responsibilities include but are not limited to:

Recruitment & Staffing

• Place recruiting ads for necessary positions. Screen and interview to maintain a team of veterinary technicians and support staff specializing in equine and livestock medicine.

• Oversee onboarding and orientation programs for new hires.

Employee Relations & Performance Management

• Serve as the primary contact for the equine and livestock teams promoting open communication and conflict resolution.

• Manage performance review processes goal setting and professional development plans.

• Provide coaching and support in handling personnel issues fairly and effectively.

Training & Development

• Coordinate and promote continuing education (CE) opportunities safety training and certification programs for field and clinic staff.

• Support mentorship programs and career growth pathways for veterinarians and technicians.

• Coordinate student requests for ride-alongs &/or internships.

Compliance & Safety

• Ensure compliance with all federal state and local labor laws as well as OSHA DOT and animal-handling safety regulations.

• Collaborate with management to maintain workplace safety standards particularly in mobile veterinary and barn environments.

Customer Service Leadership

• Supervision: Lead mentor and manage the Customer Service team to ensure prompt accurate and professional handling of all customer inquiries concerns and service requests.

• Issue Resolution: Act as the escalation point for complex or critical customer issues ensuring timely and effective resolution.

• Training: Develop and execute ongoing training programs for the team on product knowledge service protocols and communication skills.

Accounts Receivable & Accounts Payable Management

• Oversight: Direct and manage all Accounts Receivable operations including invoicing and collections. Handle calls from clients with billing questions or concerns.

• Collections Strategy: Implement and refine effective collection strategies and procedures to minimize outstanding balances

• Credit Policy: Monitor and enforce the companys credit policy and discuss with clients as needed.

• Invoice Submission: In charge of submitting non-inventory invoices to accounts payable for all departments within the hospital

Culture & Engagement

• Champion a culture of teamwork respect and compassion aligned with the clinics mission and values.

• Develop programs that support employee well-being retention and job satisfaction.

Qualifications:

Education & Experience

• Associates or Bachelors degree in Agribusiness Veterinary Hospital Management or Business Administration or related field

• 35 years of experience in veterinary agricultural or animal health settings related to Equine &/or Livestock

Skills & Attributes

• Strong understanding of employment laws and HR best practices.

• Excellent interpersonal organizational and communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Compassion for animal care and familiarity with equine and livestock industry operations.

Working Conditions:

• Office-based with occasional travel to field locations barns and events.

At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Heres what you can expect when you join our team:

• Tailored development programs mentorship and career pathing to help you achieve your unique goals.

• Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.

• Health dental vision life insurance and mental health resources to support your overall well-being.

• Generous paid time off and holidays because your personal time matters.

• A supportive collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.