Manager, Inbound Sales Development

Square is looking for a dynamic Sales Leader to lead a team of Sales Development Representatives who are the front line to our growth engine. Our Sales Development Team qualifies inbound pipeline identifies ideal customers and set the foundation for long-term partnerships that help businesses thrive.

As an SDR Manager youll build a high-performing team that doesnt just hit numbersthey understand our merchants represent our values and create exceptional first impressions. Youll coach motivate and develop your team while partnering cross-functionally to refine our go-to-market strategy.

If youre energized by developing talent obsessed with pipeline quality and want to directly impact how thousands of businesses discover Square this role is for you.

You will:

• Manage coach and develop a team of Sales Development Representatives focused on inbound sales leads including weekly 1:1 meetings weekly shadow sessions call coaching and co-selling
• Build a culture of accountability growth mindset and healthy competition where top performers thrive and everyone improves
• Improve the efficiency of warm lead qualification to ensure high SALs (Sales Accepted Leads) per SDR and strengthen the cold-lead playbook to improve SDR performance against new Marketing channels
• Analyze funnel metrics to identify opportunities for improvement in volume conversion rates and meeting quality
• Work closely with Sales leadership to ensure pipeline meets quality standards and converts downstream
• Implement best practices around prospecting messaging personalization and outreach cadence
• Partner with Marketing Sales Ops and Sales leadership to refine ideal customer profiles territory strategy and account prioritization
• Test and iterate on messaging channels and tactics to improve response rates and engagement
• Develop scalable coaching frameworks onboarding programs and performance management systems
• Continue to grow the team through recruiting onboarding and training of new SDRs
• Contribute to the broader SDR function strategy and share learnings across teams

You have:

• 3 years of experience in sales development business development or outbound sales with at least 1 years in a leadership/management capacity
• Proven track record of managing and developing high-performing BDR/SDR/Sales teams that consistently meet or exceed pipeline targets
• Deep understanding of outbound prospecting motions: cold calling email sequencing social selling multi-channel outreach
• Experience coaching sellers on messaging objection handling qualification and activity management
• Data-driven mindset: Comfortable analyzing metrics identifying trends and using insights to drive decisions

Required Experience:

Manager