Billing Analyst

Coast Electric is currently seeking a Billing Analyst to provide accurate and courteous service to our members by auditing and adjusting bills answering billing inquiries and providing support/assistance to branch offices etc. for Coast Electric Power Association (Coast Electric) and CoastConnect LLC (CoastConnect).

MISSION STATEMENT:

We exist to safely provide our member-owners superior service and dependable electricity at the lowest possible price and to improve the economy and quality of life in our community.

EMPLOYEE VALUES:

Excellence Trust Safety Innovation Relationships Commitment

JOB RESPONSIBILITIES:

The Billing Analyst receives and enters meter readings assists members with any major billing complaints or issues they may have and makes billing adjustments as required on residential demand and commercial accounts. The Billing Analyst answers questions about products programs and services offered by Coast Electric Power Association (Coast Electric) and CoastConnect LLC (CoastConnect). Performs audits on residential and commercial accounts by investigating usage considered to be out of normal range as well as make demand reading adjustments when necessary. The Billing Analyst requests meter reading for all transfers and dispatches to the correct folder for processing; requests final readings on disconnects and send demand for disconnect through command center; notes all changes in service such as transfers reconnections and disconnections on member accounts through the command center. Processes work requests sent through Work Management to the billing department. Processes meter orders for Hancock Pearl River and Harrison counties; ties in security lights and underground charges with work orders; processes contracts for minimum bills when required. The Billing Analyst sorts service orders that can be completed using command center; reviews and sorts through service orders to determine appropriate completion procedure i.e. completed through command center or completed through dispatching of Field Service Representatives; reviews meter numbers to ensure the meter is in a normal state and then completes orders through command center; service orders for meters not in a normal state are dispatched to Field Service Representatives. The Billing Analyst notes additional deposits and adds charges to accounts that are disconnected for non-payment; requires continuous monitoring of collections and ensures appropriate notes are made on accounts so member service representatives will have updated information when quoting the amount needed for reconnection. The Billing Analyst processes returned items (electronic funds transfer/EFT non-sufficient funds/NSF credit cards e-checks) by identifying account charging back payment to account sending service order for disconnect and mailing correspondence to customer concerning the NSF check. Assists with reviewing monitoring and processing adjustments for pre-paid accounts. Processes electronic funds transfers (EFTs) by downloading EFTs after each billing and wiring EFTs to the bank. The Billing Analyst corresponds with members concerning usage inquiries breakdown of accounts schedule daily billing process CoastConnect fiber adjustments refunds of deposits additional deposits deposit refunds adjustments tax information customer contact letters etc. Processes refunds due on closed accounts. Computes bills for large commercial accounts. Provides assistance and support to branch offices servicemen meter readers etc. and maintains members records by performing electronic filing. The Billing Analyst participates in safety and other Coast Electric and/or CoastConnect meetings and attends and participates in the Coast Electric members annual meeting. The Billing Analyst performs other duties tasks and responsibilities as requested.

JOB REQUIREMENTS:

• A high school diploma or equivalent is required.
• Must have at least one year of experience in customer service or billing.
• Must be able to communicate in writing face-to-face by telephone or otherwise.
• Must be able to deal with unpleasant angry or discourteous people.
• Must be able to work with others in a group or team.
• Must have knowledge of administrative and clerical procedures and systems such as word processing managing files records and databases and other office procedures.
• Must have knowledge of the structure and content of the English language including the meaning and spelling of words rules of composition and grammar.
• Must have the ability to maintain strict confidentiality of various types of information.
• Must have the ability to use Microsoft Word and Excel to (1) enter manipulate and format text and numerical data; (2) insert delete and manipulate cells rows and columns; and (3) create and save worksheets charts and graphs.
• Must have the ability to use databases to manage large amounts of information including creating and editing simple databases inputting data retrieving specific records and creating reports to communicate the information.
• Must have the ability to work independently manage ones own time and maintain a professional manner.
• Must have the ability to give full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times.
• Must have the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems and to understand the implications of new information for both current and future problem-solving and decision-making.
• Must have the ability to use mathematics to solve problems.
• Must have the ability to communicate effectively in writing as appropriate for the needs of the audience.
• Must have the ability to understand written sentences and paragraphs in work-related documents.
• Must have the ability to talk to other to convey information effectively.
• Must have the ability to use and maintain computers calculators copiers printers and other office equipment.
• Must have the ability to exercise good judgment and use decision making skills to consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Must have the ability to work with internal and external customers or the public and work with others in a group or team.

WORKING CONDITIONS AND PHYSICAL CHARACTERISTICS:

Work is performed indoors in environmentally controlled conditions. Job tasks are performed in close proximity to other people. The work is mostly sedentary; however occasional walking bending stooping and stretching are necessary. The job requires repetitive movements of hands and fingers. Must be able to lift up to 10 pounds when lifting and moving manuals copy paper and other office supplies.

ESSENTIAL BUSINESS AND EMERGENCY RESPONDER:

During times of natural disasters pandemics or other unique situations Coast Electric is designated as an essential business and/or emergency responder. All employees must be prepared to report to work and continue performing job duties and responsibilities at a job site or facility at any time in the event of an emergency consistent with essential business requirements or applicable local state or federal law.

STATEMENT OF NONDISCRIMINATION

Coast Electric Power Association is a recipient of federal financial assistance from the Rural Utilities Service an agency of the U. S. Department of accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies the USDA its Agencies offices and employees and institutions participating in or administering USDA programs are prohibited from discriminating based on race color national origin religion sex gender identity (including gender expression) sexual orientation disability age marital status family/parental status income derived from a public assistance program political beliefs or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

All applications must be submitted by 11:59pm (CST) on January 2 2026.

This is not necessarily an all-inclusive list of job-related responsibilities duties skills efforts requirements or working conditions. While this is intended to be an accurate reflection of the current job Coast Electric reserves the right to revise the job or to require that other or different tasks be performed as assigned.

EQUAL OPPORTUNITY EMPLOYER/ PROTECTED VETERANS/ INDIVIDUALS WITH DISABILITIES

Required Experience:

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