Duty Manager Manager on Duty Customer Service All Locations

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Summary:Smooth Airport Operations at the station. Administrative functions at the station and on-time Performance Mishandled Baggage and Customer Experience at the Airport. Managing Safe Operations at Airports

Key Responsibilities:

To ensure functioning of Safety Security and Quality system within the area of responsibility.
Responsible for meeting Airport Services KPIs and delivering and monitoring the agreed service standards defined in Ground Handling Procedures Manual.
Supervising and Coordinating activities conducted by Ground Handling Agents
Implement and Monitor Service Level Agreements as per the SGHA
Improvement of levels of safety and security with teamwork.
To identify hazards and promote safety culture report them on timely manner to their reporting heads.
Monitor airport activities to obtain maximum safety punctuality and efficient handling of aircraft passengers cargo and ramp services according to customer needs convenience and satisfaction.
Liaise with relevant regulatory authorities other airlines and all agencies at airport and maintain cordial relations with all.
Ensure control of company assets and ensure the proper maintenance upkeep of records of all company equipment.
Keep updating down the line staff at the station of amendments of policies and procedures have regular meetings to discuss station performance.
Ensure that all operational staff follow company and regulatory guidelines with respect of usage of banned substances.
Ensure training records are maintained at station and ensure that all employees are trained and their certification is current to avoid any regulatory findings.
Reporting occurrences events violations and acts that may affect safety security and company reputation to higher management.
Encourages open reporting system. Maintain confidentiality of such reports received from the employees. Addresses / Escalates/ resolves these issues at station/ higher management.
Regularly update network on Country specific regulations pertaining to Airport Operations
Coordinate with various teams to resolve operational challenges when necessary.

Required Skills & Experience:

Communication Skills
Team Player
08-12 years of experience in Airports

Good to have:

Load and Trim certification

Educational Qualification:

Should be Graduate.

Location: All Airports

Akasa Air does not solicit or accept any form of payment from candidates or institutions during its recruitment process. Any such claims are fraudulent and should be disregarded.Individuals engaging with unauthorized entities do so at their own risk. We encourage you to report any such incidents to for appropriate action.

Required Experience:

Manager

Job Summary:Smooth Airport Operations at the station. Administrative functions at the station and on-time Performance Mishandled Baggage and Customer Experience at the Airport. Managing Safe Operations at AirportsKey Responsibilities:To ensure functioning of Safety Security and Quality system within...

Key Responsibilities:

To ensure functioning of Safety Security and Quality system within the area of responsibility.
Responsible for meeting Airport Services KPIs and delivering and monitoring the agreed service standards defined in Ground Handling Procedures Manual.
Supervising and Coordinating activities conducted by Ground Handling Agents
Implement and Monitor Service Level Agreements as per the SGHA
Improvement of levels of safety and security with teamwork.
To identify hazards and promote safety culture report them on timely manner to their reporting heads.
Monitor airport activities to obtain maximum safety punctuality and efficient handling of aircraft passengers cargo and ramp services according to customer needs convenience and satisfaction.
Liaise with relevant regulatory authorities other airlines and all agencies at airport and maintain cordial relations with all.
Ensure control of company assets and ensure the proper maintenance upkeep of records of all company equipment.
Keep updating down the line staff at the station of amendments of policies and procedures have regular meetings to discuss station performance.
Ensure that all operational staff follow company and regulatory guidelines with respect of usage of banned substances.
Ensure training records are maintained at station and ensure that all employees are trained and their certification is current to avoid any regulatory findings.
Reporting occurrences events violations and acts that may affect safety security and company reputation to higher management.
Encourages open reporting system. Maintain confidentiality of such reports received from the employees. Addresses / Escalates/ resolves these issues at station/ higher management.
Regularly update network on Country specific regulations pertaining to Airport Operations
Coordinate with various teams to resolve operational challenges when necessary.