Project Manager II, IRT Client Services

Durham, NC - USA

Monthly Salary: $ 58300 - 145800

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Remote candidates must be US based

JOB OVERVIEW

The main purpose of this role is to manage the assigned IRT studies in a way that ensures all patients get the study drug on time and the study and data integrity are maintained from study go live to close out. An important aspect of this role is to develop the relationship with the client while the study is ongoing in such a way that they look to IQVIA as a trusted partner.

ESSENTIAL FUNCTIONS

Client service (40%)

Act as main point of contact for the client during study maintenance
Organize or participate in regular client meetings
Respond to all client requests in a timely manner
Manage budget and Change Orders (Cos) as required
Provide regular updates to client on study related information
Proactively review supply strategy for improvements and identify risks
Periodically review study data to identify trends or issues

Data changes (20%)

Author data change requests based on clients need
Pre-approve data change requests raised by Helpdesk staff
Coordinate the implementation and review of the data changes

Help desk support (20%)

Review Helpdesk tickets that get escalated from Helpdesk to Project Management
Take appropriate actions to resolve the tickets as quickly as possible
Initiate updates to Helpdesk study guides

Other tasks (20%)

Draft study specific user guides and finalize based on PM comments
Investigate issues and manage them through to resolution
Review study alerts and action or escalate as appropriate in a proactive way
May provide information and training to new hires
May attend Investigator Meetings or participate in client audits (representing study)
May manage System Change Requests (SCRs) for bug fixes other than the category of PMG.
Work with a system design PM assisting with User Guides and Helpdesk study guides for SCRs as needed Other related duties as required by business need

QUALIFICATIONS

Bachelors degree or equivalent combination of education training and experience required
6 months to 3 years clinical research or project management experience required
Experience working in a customer service environment preferred
Strong customer service ethic always providing excellent service to both internal and external clients.
Confident in working with external Clients.
Accountable to perform tasks on-time and with high quality. Excellent written and verbal communication skills
Strong team player with ability to work independently
Solid organizational skills including attention to detail and multi-tasking skills
Good problem solving and analytical skills
Ability to learn a technical system (continued development of technical aptitude)
Strong IT skills and working knowledge of Microsoft Office

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role when annualized is $58300.00 - $145800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.

Required Experience:

Remote candidates must be US basedJOB OVERVIEWThe main purpose of this role is to manage the assigned IRT studies in a way that ensures all patients get the study drug on time and the study and data integrity are maintained from study go live to close out. An important aspect of this role is to deve...

Remote candidates must be US based

JOB OVERVIEW

ESSENTIAL FUNCTIONS

Client service (40%)

Act as main point of contact for the client during study maintenance
Organize or participate in regular client meetings
Respond to all client requests in a timely manner
Manage budget and Change Orders (Cos) as required
Provide regular updates to client on study related information
Proactively review supply strategy for improvements and identify risks
Periodically review study data to identify trends or issues

Data changes (20%)

Author data change requests based on clients need
Pre-approve data change requests raised by Helpdesk staff
Coordinate the implementation and review of the data changes

Help desk support (20%)

Review Helpdesk tickets that get escalated from Helpdesk to Project Management
Take appropriate actions to resolve the tickets as quickly as possible
Initiate updates to Helpdesk study guides

Other tasks (20%)

Draft study specific user guides and finalize based on PM comments
Investigate issues and manage them through to resolution
Review study alerts and action or escalate as appropriate in a proactive way
May provide information and training to new hires
May attend Investigator Meetings or participate in client audits (representing study)
May manage System Change Requests (SCRs) for bug fixes other than the category of PMG.
Work with a system design PM assisting with User Guides and Helpdesk study guides for SCRs as needed Other related duties as required by business need

QUALIFICATIONS

Bachelors degree or equivalent combination of education training and experience required
6 months to 3 years clinical research or project management experience required
Experience working in a customer service environment preferred
Strong customer service ethic always providing excellent service to both internal and external clients.
Confident in working with external Clients.
Accountable to perform tasks on-time and with high quality. Excellent written and verbal communication skills
Strong team player with ability to work independently
Solid organizational skills including attention to detail and multi-tasking skills
Good problem solving and analytical skills
Ability to learn a technical system (continued development of technical aptitude)
Strong IT skills and working knowledge of Microsoft Office

Required Experience:

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

Apply Now

About Company

IQVIA

IQVIA is the Human Data Science Company™. We are inspired by the industry we serve and provide solutions that enable life sciences companies to innovate with confidence, maximize opportunities and ultimately drive human health outcomes forward. Our approach is Human Data Science – a d ... View more

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