Deployment Manager Condition Monitoring

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

As a Condition Monitoring Deployment Manager you will be accountable for delivering superior customer and dealer experience by managing the global Condition Monitoring (CM) Deployment Team. This role is all about leadership communication and cross-functional collaboration. You will empower your team to deliver worldclass deployments develop and strengthen CMA training programs worldwide and advance the tools and processes that make CM a differentiator for our customers.

Why This Role Is Exciting

Youll be stepping into a space where innovation isnt just welcomedits required. We are building and refining Condition Monitoring processes from the ground up shaping how Condition Monitoring evolves at a global scale. If youre energized by ambiguity passionate about creating structure from complexity and motivated by helping others excel in a dynamic environment this role will feel like home.

What you will do

Team Management over Deployment and Superior Customer / Dealer Experience:

• Accountable for ensuring team delivers and manages roles and responsibilities associated with CM site deployment leading to successful service outcomes

• Ensure CM kickoff and commercial communication excellence

• Develop and manage consistent global deployment methodology and documentation

• Coordination of internal team activities to steer efficiencies and sustain deployment processes

Lead CM Team Tool Development and Maintenance:

• Drive standard work for site deployment and CMA interfaces with customers and dealers

• Support tool and dashboard development to govern and manage CM team performance

• Support tool and dashboard development to deliver value to customers through enhanced CM capabilities and reporting

Lead and Coordinate Global CMA Training:

• Organize CMA trainers to implement a global CMA cohort and onboarding plan

• Coordinate with CMA SMEs to integrate critical knowledge into CMA training program

What skill you will have:

Technical Excellence: Strong commercial experience and the ability to support and influence organizational change. Candidates should bring a foundational understanding of Condition Monitoring along with exposure to equipment applications across mining quarry and aggregates and waste environments. Understanding of the core responsibilities and daytoday activities of a Condition Monitoring Advisor is also essential for success in this position.

Customer Focus: Direct customer and/or Cat dealer-facing experience.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately.
Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Field Support: Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.

Top candidates will also have:

• Bachelors degree or equivalent industry experience.

• Formal leadership or informal leadership via cross-functional activity (project management product development 6-Sigma CPI etc.)

• Experience with Salesforce and Microsoft applications (PowerPoint Excel Power-Bi)

Additional Information:

The primary work location for this role is Tucson AZ or Peoria ILwith a requirement to work on-site full-timeat a Caterpillar facility.

Domestic relocation assistanceis available.

This position may require up to 25 % travel.

Visa sponsorship international assignments or payroll transfersare not availablefor this role.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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