LG Home Solutions Field Operations Manager

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the worlds most iconic brands. We design operationalize and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first working together to make others successful and establishing a rich and empowered work culture we create opportunities for our people and the businesses we serve to be successful.

Essential Job Functions:

• Develops and implements regional strategies monitors performance across the region and ensures alignment with company goals
• Manages a team of Area Managers and may oversee other support staff within the region.
• Recruit hire train and mentor leaders and other staff fostering a positive and productive work environment
• Leads develops and drives team performance ensuring consistent quality to satisfy and exceed program goals and objectives
• Closely monitor program objectives and provide critical performance feedback
• Ensures adherence to company policies and procedures. Providing timely constructive feedback to managers and teams in real-time and in alignment with the performance management process
• Develops maintains and implements processes and KPIs to drive performance and continuous improvement
• Partners closely with client to provide consistent feedback and performance summary. (RM main responsibility. But can be AM in some context)
• Provides reporting and analysis on an ad-hoc basis for internal and external stakeholders
• Monitors performance and improvement by tracking sales analyzing performance data and implementing strategies to improve efficiency and profitability
• Provides program oversight and direction with a client centric approach
• Responsible for regional financial performance
• Ensures sales market and competitive information is recorded
• Manages client commitment and expectations
• Consistently evaluate regions performance vs. expectations
• Conducts monthly and quarterly business reviews

Required Knowledge Skills and Abilities:

• Ability to successfully develop implement and manage programs
• Leadership motivational and influencing skills
• Ability to prioritize organize problem solve meet deadlines and goals
• Ability to communicate effectively and provide follow-up
• Ability to work in team-oriented environment that is fair open and honest
• Excellent written and oral communication and interpersonal skills
• Ability to maintain confidentiality and credibility
• Ability to tackle complex issues and develop innovative and practical solutions
• Action and detail oriented
• Agile decision-making skills in a fast-paced environment
• Proficient is Microsoft Suite; Word Excel and PowerPoint
• Ability to create and deliver presentations
• Strong analytical and problem-solving skills.
• Ability to multitask and work efficiently under pressure.
• Strong knowledge of company policy goals and standards
• Ability to analyze reports and generate presentations displaying regional performance

Job Requirements:

• Bachelors Degree or equivalent work experience in lieu of degree
• 3 years experience in Area Manager management or leadership role
• 2 years experience in industry-related field
• May require up to 75% travel; 2-3 weeks per month

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information or any characteristic protected by law. If you would like to request reasonable accommodation such as the modification or adjustment of the job application process or interviewing process due to a disability please call or email

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections plan or program terms. This role may be eligible for the following:

• Medical dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable in accordance with the Los Angeles County Fair Chance Ordinance for Employers Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position as outlined above may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.