Operations Lead, Executive Initiatives

The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination The Helper Bees was founded to empower older adult citizens and their families in their search for quality affordable in-home care providers. We do this by providing older adults the ability to easily review choose and access affordable quality in-home helpers.

The Helper Bees mission is to be the best in the world at finding & fulfilling the needs of older adults.

At THB we define our company culture through our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast positive impact.
• Bee the teammate you want to work with - We work as a team help each other and encourage each other
• Ask questions answer questions - You cant iterate through solutions if you dont ask the right questions which is why there is an expectation that questions should be asked. When you know the answer being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - Its so easy for a team that is heads down to forget about all the great things theyve accomplished. Thats why we make it a priority to remind ourselves to create space to celebrate wins big or small.

Job Summary:

The Operations Lead is a high-impact in-person role responsible for driving execution on the companys most important priorities in close partnership with the CEO. This role exists to create momentum. It turns priorities into action decisions into follow-through and ambiguity into clarity.

This role is designed for someone hungry for growth eager to learn the business end-to-end and motivated by responsibility rather than rigid scope.

This position requires regular in-office presence to support real-time collaboration decision making and leadership effectiveness. The Operations Lead will work in the Austin TX office daily.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Strategic Execution
• Partner with executive leaders to translate priorities into clear initiatives milestones and outcomes.
• Track progress and surface risks early.
• Ensure commitments made in leadership forums move forward.
• Operating Cadence and Follow-Through
• Prepare agendas pre-reads and decision briefs for leadership meetings.
• Capture decisions owners and next steps.
• Drive follow-through and accountability across teams.
• Decision and Insight Support
• Synthesize inputs from across the business into concise summaries.
• Frame options and tradeoffs for leadership decisions.
• Bring clarity to complex or ambiguous topics.
• Cross-Functional Coordination
• Work in close partnership with leaders and teams to unblock work.
• Align stakeholders across functions.
• Maintain momentum on initiatives that require hands-on collaboration.
• Trusted Partner to Leadership
• Handle sensitive information with discretion.
• Represent leadership with context and professionalism.
• Provide thoughtful pushback when priorities conflict or lack clarity.
• Other duties as assigned.

Performance Metrics:

• Execution Velocity of Executive Priorities
• Ninety percent of executive-level initiatives have clear owners milestones and on-time delivery.
• Risks are surfaced early and resolved before deadlines slip.
• Decision Quality and Follow-Through
• All leadership meetings result in documented decisions owners and next steps within twenty-four hours.
• Eighty five percent of commitments are completed by the agreed deadline.
• Executive Leverage and Focus
• Senior leaders report improved focus preparation and effectiveness in quarterly feedback.
• Time spent revisiting the same decisions or stalled work materially decreases.

Required Skills/Abilities:

• Strong analytical and problem-solving capability.
• Proficiency in Excel and Google Sheets including modeling and data cleaning.
• Clear and concise written and verbal communication.
• High degree of ownership with strong follow-through.
• Ability to structure ambiguous work and self-manage competing priorities.
• Professional presence humility and comfort working with senior leaders.
• Ability to operate in a fast-paced high-expectation environment.
• Must be 18 years of age or older

Education and Experience:

• Bachelors degree or equivalent experience.
• Typically 5 years of experience in business operations strategy consulting program management or similar roles.
• Prior experience working closely with executive leaders required.

Physical Requirements:

• Local to Austin and able to work in the office three days each week.
• Ability to remain at your designated workstation for the duration of the workday
• Constantly operates a computer and other office productivity machinery such as a phone and Voice over Internet Protocol (VoIP).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (typically on a computer screen)
• This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our teams success.

The Helper Bees is committed to building a workplace where diversity equity and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race religion color national origin gender sexual orientation age marital status veteran status disability status or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation please let your recruiter know.

As part of our standard hiring process selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal state and local laws regarding these screenings and the results will be considered in accordance with applicable regulations.

The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit the careers page of our website to view all current job openings.