Collection Team Manager Evening Shift

Stellantis Financial Services (SFS) is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customers experience.

Benefits:

• Retirement plan - 401(k) match
• Health insurance (medical dental prescription drug vision) and savings/spending accounts
• Virtual office visits
• Employee Assistance and Wellness Programs
• Company provided life and disability insurance
• Supplemental insurance (life critical illness auto pet identify theft and legal services)
• Employee Assistance and Wellness Programs
• Tuition reimbursement
• Paid Time Off (holidays vacation flex and sick days)
• Vehicle discounts for loans or lease

Position Summary:

Oversees and coordinates the activities of a team responsible for pursuing and collecting overdue payments on automobile loan accounts. This role involves managing staff who engage directly with customers to address and resolve delinquent accounts ensuring that payments are brought up to date efficiently and professionally.

Essential Duties and Responsibilities:

• Oversees and directs the activities of collection teams including the implementation of auto dialer strategies to enhance collection efforts.
• Defines work processes schedules tasks and optimizes workflow to increase efficiency.
• Assesses accounts flagged for potential repossession and legal action ensuring compliance with regulatory requirements.
• Provides guidance and support to team members on complex collection cases and suggests effective collection strategies.
• Delivers clear written and verbal instructions to staff.
• Inspects work outputs for precision tidiness and adherence to company policies and standards.
• Fosters team cohesion addresses conflicts and mediates disputes to maintain a harmonious workplace.
• Evaluates performance reports of subordinates and offers constructive feedback to foster professional growth.
• Ensures adherence to the Collection Standards of Conduct policy and promotes compliance within the team.
• Adheres to all organizational policies and procedures ensuring a standardized approach across all operations.
• Handles sensitive consumer information such as Social Security numbers and dates of birth in accordance with privacy regulations and company guidelines.
• All other duties assigned.

Night Shift Schedule:

Monday Thursday: 11-8pm or 12-9pm MST (hours differ based on daylight savings time)

Friday: 9-6pm or 10-7pm MST (hours differ based on daylight savings time)

Saturday: 7-11am or 8-12pm or MST (Rotation) and (hours differ based on daylight savings time)

Qualifications and Competencies: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience
  • • Minimum 1 year supervisory experience
    • Minimum 3 years Collections Experience
• Education requirements and/or certifications
  • • High school diploma/GED

Must have reliable transportation and live within a commutable distance to one of the following cities:Phoenix AZ

Qualifications Preferred:

• Knowledge of and Compliant with the Fair Debt Collection Practices Act local state and federal collection laws. Skip tracing experience.

Physical Requirements:

Sitting for long periods of time standing walking close vision for computer work speaking hearing lifting and/or moving up to 10 ls. Reasonable accommodation will be reviewed upon request.

Stellantis Financial Services Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status gender identity or expression change of sex and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons.