Customer Support Team Lead

In this role you will have the opportunity to provide technical order and payment-related assistance/support to the internal and external customers. Each day you will coordinate with relevant stakeholders to obtain complete case ownership. You will also be responsible for directing team activities and case management by offering clear direction.

You will be mainly accountable for:

• Track team performance by using SF cases the telephony system and other KPI to ensure a high level of customer satisfaction

• Drive department performance by monitoring our system such as Salesforce and accepting cases in 24 hours or less completing the cases on time keeping cases updated etc.

• Lead the team through complex cases that demand uniting members to reach a resolution.

• Troubleshoot failures with customers and coordinate with the correct team for prompt professional solutions.

• Keep management and other stakeholders informed of systematic failures and other customer issues on a regular basis

• Drive ideas that can improve the effectiveness of the team and the business by looking for best practices.

Job Qualifications:

• High School diploma and 7 years experience or Associates degree and 5 years experience (preferably customer service in manufacturing environment)

• Proficient Sales Force SAP and other ABB tool

• Lean six sigma certified is ideal

• Extensive knowledge in ABB products RMAG Breaker Reclosers RER620 relays

• Experience testing equipment and with test protocols

• Demonstrated data analysis skills

• Bachelors degree in business or engineering preferred

Whats in it for you

We want you to bring your full self to workyour ideas your energy your ambition. Youll have the tools and freedom to grow your skills shape your path and take on challenges that matter. Here your work creates impact you can see and feel every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

excludes ABB E-mobility Athens union Puerto Rico

Go to and click on Candidate/Guest to learn more

Health Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High-Deductible Health Plan (with a Health Savings Account) called the High-Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D 100% employee paid up to maximums
• Short Term Disability up to 26 weeks Company paid
• Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.
• Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance
• Parental Leave up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

ABBs Distribution Solutions Division facilitates the efficient and reliable distribution protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities industry and infrastructure segments often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability enabled connected solutions at its core the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts) indoor and outdoor circuit breakers reclosers fuses contactors relays instrument transformers sensors motor control centers as well as low-voltage switchgear for the ANSI standard markets.