UX Researcher

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

Cat Digital is the digital and technology arm of Caterpillar Inc. leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide our teams use data technology advanced analytics telematics and AI capabilities to help our customers build a better more sustainable world.

When you join Caterpillar youre joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

TheDigital Technology & DistributionDivision is leading Caterpillar and our industryinthe utilization of data analytics innovation digital channelsand technologies to drive profit create more efficient revenue growth unlock new revenue streamsand provide more durable competitive advantages for the business through unexpectedly great experiences for our customers.

Job Summary:

As a UX Researcher you will execute user research studies under the guidance of lead and/or senior team members helping translate user insights into actionable recommendations that improve Caterpillars products and services. Youll collaborate with Expert Operators Designers Product Managers Engineers and other stakeholders to ensure user needs are at the center of decision-making.

What You Will Do:

• Understands business needs and designs appropriate research studies to generate focused insights.

• Plan and conduct user research (surveys in-depth interviews field studies focus groups and concept testing) with support from senior researchers.

• Synthesize real user behavior and feedback into clear actionable insights and recommendations for design and product teams to improve our product and service features and/or develop new ones.

• Support research operations: documentation note-taking analysis and stakeholder presentations.

• Collaborate cross-functionally with Design Product Marketing Sales and Data/Analytics teams.

• Communicating results and opportunities in a clear concise and compelling manner to various audiences.

• Prioritize research opportunities with your manager based on product goals and business needs.

What You Will Have:

Creativity: Knowledge of the approaches tools and techniques for promoting creative original thinking and ability to apply it to a variety of business situations.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Computer Software Industry: Knowledge of computer software industry; ability to understand future products vendors technologies issues and trends and directions.
Human-Centered Design (HCD): Knowledge of Human-Centered Design model principle and concepts; ability to understand the perspective of people who experience a problem their needs and provide them with a solution which truly meets their needs effectively.
User Experience (UX) Research: Knowledge of methods tools and technologies used in UX research; ability to collect and analyze data regarding user behaviors needs and attitudes in order to guide product development.
User Experience Design: Knowledge of user experience design tools techniques and approaches; ability to design applications that are valued positively perceived and used by clients.

Considerations For Top Candidates:

Required Qualifications:

• Bachelors degree in a related field (Market Research Anthropology Psychology Sociology Cognitive Science Information Science) or equivalent practical experience.

• Experience applying user research in product/service teams; ability to facilitate common methods and produce clear deliverables.

Desirable Qualifications:

• A balanced understanding of strategy research and interaction.

• Ability to thrive in a fast-paced collaborative team-oriented cross-functional environment.

• Experience conducting customer research in an applied setting.

• Familiarity with qualitative and quantitative research methods behavioralanalysis and statistics is preferred.

• Experience using standard market research tools.

• Ability to conduct both physical and digital customer research.

• Excellent working knowledge of principles of experiment designisdesired.

• Good interpersonal communication and collaboration skills.

• Ability to create compelling presentations and convey insights and design solutions through storytelling across all levels.

• Desirable isflexibility/adaptability(ability to change direction based upon team and stakeholder consensus).

What You Will Get:

Working with a Fortune 100 leader you can build your career on a global scale and take advantage of development opportunities with emerging technologies. Weve created an inclusive environment for you to explore your passions make an impact and do the work that really matters. Join Us.

About Cat Digital / Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment Off-Highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities duties and effort required by employees assigned to this job. At the discretion of management this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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