Vaccine Key Customer Leader Central CA

Job Description

Under the guidance of the Director Commercial Operations-Vaccines the Vaccine Key Customer Leader (VKCL) is the primary Vaccine point of contact for our company with assigned large private and public sector customers within their designated market. The VKCL engages with C-/ D-suite customers in assigned accounts and collaborates with the extended company field team to ensure implementation and pull-through at the individual clinic/hospital/provider level.

Responsibilities include and are not limited to the following:

• The VKCL will be accountable for the Vaccines business performance business relationship and customer experience with assigned customers coordinating appropriate company resources and personnel to meet the needs of the customer.

• Actively develops enhances and applies a deep understanding of assigned customers the local market healthcare /vaccination ecosystem and ensuing interplay and translates into potential business opportunities.

• Demonstrates and applies in-depth knowledge of the vaccination landscape including: vaccination schedule quality measures reimbursement processes key factors affecting uptake local immunization registries coalitions school requirements.

• Responsible for demonstrating strong collaboration and coordination with all company customer-facing roles. With all assigned accounts the VKCL will be responsible for building a Vaccines account strategy focused on increasing appropriate use of our companys Vaccines and coordinating the account team execution consistent with the strategy and customer needs.

• Identifies key vaccine decision-makers and influencers understands their concerns and priorities builds trusting relationships that differentiate our company.

• Collaborates with internal and customer stakeholders to formulate approach and select/deploy solutions to meet customer needs.

• Identifies strategic customers within region/geography that afford our company differentiated business opportunities and prioritizes their importance.

• Stays abreast of competitor approaches and our companys customer contracting strategy; engages appropriate account team members (field and HQ) to capitalize on opportunities to grow/defend the Vaccine business.

Education Requirements:

• Required: BA/BS

• Preferred: MA/MS/MBA in Business Marketing Science Healthcare or Public Health

Required Experience:

• Minimum of five (5) years experience in Sales leadership Key Account Management / Client Service Management Marketing and/or Strategy preferably in the Healthcare industry

• Minimum of two (2) years experience working in Sales leadership or Strategic Account Management with key thought leaders or high influence customers in Public Health Large Group Practices Hospitals/Systems or Managed Care Organizations

• Ability to build and develop customer relationships including the ability to influence senior levels of management and key thought leaders

• Excellent interpersonal and communication skills with ability to interact with individuals from a variety of cultures and disciplines

• Strong peer leadership and ability to collaborate with and coordinate activity among individuals in different reporting structures within the organization

• Self-motivated with the ability to perform with a high level of independence

• Innovative thinking and exceptional business acumen analytical and problem-solving skills

• Proficient in Microsoft Excel PowerPoint Word and Outlook

• Valid Drivers License

• Travel (25%) varies based on candidates location within the geography.

Preferred Experience:

• Minimum of two (2) years experience working in/with Vaccines; strong understanding of Vaccination (products processes marketplace)

• Recent Local Market and Customer Knowledge

• Experience in a strategic or management role in Public Health or Health System/Medical Group

• Strong understanding of compliance-related concepts including the laws and regulations that govern Pharmaceutical/Vaccine Marketing and Sales activities

Required Skills:

Preferred Skills:

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Current Contingent Workers apply HERE

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As an Equal Employment Opportunity Employer we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race color age religion sex sexual orientation gender identity national origin protected veteran status disability status or other applicable legally protected a federal contractor we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws visit:

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U.S. Hybrid Work Model

Effective September 5 2023 employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week Monday - Thursday although the specific days may vary by site or organization with Friday designated as a remote-working day unless business critical tasks require an on-site Hybrid work model does not apply to and daily in-person attendance is required for field-based positions; facility-based manufacturing-based or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note this Hybrid work model guidance also does not apply to roles that have been designated as remote.

The salary range for this role is

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills geographic location government requirements and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive if applicable.

We offer a comprehensive package of benefits. Available benefits include medical dental vision healthcare and other insurance benefits (for employee and family) retirement benefits including 401(k) paid holidays vacation and compassionate and sick days. More information about benefits is available at can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance

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Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

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