Customer Success Intern (Fluent in Thai or Vietnamese) (Position located in Singapore)
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
About KnowBe4
Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4 our AI-driven Human Risk Management platform empowers over 70000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius were not just providing security awareness training - were redefining what it means to be a trusted security partner in an increasingly complex threat landscape.
Our team values radical transparency extreme ownership and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings there is always something exciting happening at KnowBe4.
Please submit your resume in English.
To learn more about our team and office culture in Singapore visit the following links.
Careers Page: of Program:June 1 - August 28 2026(13 weeks)
The Customer Success Intern will support the Customer Success team in delivering a great customer experience and helping customers adopt and realize value from KnowBe4s security awareness training and phishing simulation platform. This 3-month internship is designed for someone whos eager to learn consultative customer engagement onboarding best practices and customer health/adoption management in a fast-paced SaaS work alongside Customer Success Managers (CSMs) Renewal Specialists and cross-functional partners (e.g. Support Account Management) to assist with onboarding activities customer communications reporting and internal process improvement.
Responsibilities:
- Support customer onboarding activities by helping track tasks and milestones (e.g. account configuration checklists training setup steps campaign launch preparation).
- Assist in customer communications (email calls video) such as meeting follow-ups onboarding reminders and resource sharingalways with guidance and review from the team.
- Help customers get started with best practices by compiling and sharing approved KnowBe4 resources (templates guides recommended rollout steps).
- Leverage KnowBe4 assessments and reporting to support adoption insights (e.g. identifying participation rates phishing outcomes training completion trends).
- Monitor customer usage and health indicators by updating internal trackers/dashboards and escalating risks or blockers to the assigned CSM.
- Coordinate with Technical Support by gathering context documenting issues clearly and helping follow up on customer requests.
- Contribute to customer reviews by preparing data summaries for periodic check-ins or business reviews (e.g. usage highlights outcomes achieved next-step recommendations).
- Support renewal readiness by helping maintain accurate customer records renewal dates and engagement history; assist Renewal Specialists with administrative tasks.
- Maintain CRM hygiene by updating contact details notes activities and customer status in Salesforce (or the company CRM).
Minimum Qualifications:
- Currently pursuing or recently completed a diploma/degree in Business Communications Information Systems Cybersecurity or a related field
- Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs)
- Familiarity with email and collaboration tools (Gmail Google Workspace)
- IT experience/exposure is a plus
- Strong verbal and written communications
- Organized detail-oriented and able to manage multiple tasks with guidance
- Curious coachable and comfortable working in a team environment
- Fluent in Thai or Vietnamese
Preferred Qualifications:
- Interest in cybersecurity SaaS or customer-facing roles
- Exposure to CRM tools (e.g. Salesforce)
- Experience working on projects involving customer support onboarding training or account management (school part-time or internships)
Our Fantastic Benefits
Individuals seeking employment at KnowBe4 are considered without prejudice to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity sexual orientation or any other characteristic protected under applicable federal state or local law. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please visit recruitment agencies please.
Required Experience:
Intern
Key Skills
- Anti Money Laundering
- Access Control
- Content Development
- Flex
- AC Maintenance
- Application Programming
About Company
KnowBe4 HRM+ is your all-in-one platform for security awareness training, cloud email protection, & more. Trusted by 47 of the top 50 cybersecurity firms.
