Program Director
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Job Location:
Saint Louis, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Global Clients Americas Program Director (GCA PD)
Company: Securitas USA
Location: Fully Remote (ideally based in the mid-west)
Travel: Up to 25%
Salary: $110000 annually (Car Allowance Included)
Reports To: Vice President Global Clients Americas
Position Summary
The Global Clients Americas (GCA) Program Director is a senior leadership role responsible for overseeing multiple retail client programs across the United States. This individual ensures operational excellence high levels of client satisfaction and strategic growth through proactive leadership and close collaboration with District Managers and cross-functional partners.
The ideal candidate brings a strong background in retail operations or supporting retail clients a deep understanding of service delivery and proven experience driving organic growth through relationship development contract amendments and proposal execution. This role requires a confident communicator who takes initiative leads with accountability and thrives in a fast-paced service-oriented environment.
Key Responsibilities
Client Engagement & Relationship Management
- Serve as the primary strategic partner and trusted advisor for assigned retail client programs.
- Lead client communications quarterly business reviews and executive-level presentations.
- Proactively identify and execute opportunities for organic growth through amendments expansions and proposals.
- Strengthen client partnerships through transparency accountability and a service-first approach.
Operational & Financial Leadership
- Maintain full P&L ownership for assigned portfolios overseeing $16M in annual revenue.
- Monitor account performance profitability and compliance with contractual obligations.
- Collaborate closely with District Managers to ensure staffing training and service delivery align with client expectations.
- Leverage KPIs and data analytics to track performance and drive continuous improvement.
Program Management & Governance
- Develop implement and standardize operating procedures to ensure consistency across multi-site client programs.
- Oversee contract compliance documentation and change management related to amendments and proposals.
- Partner with internal teams including Finance HR Legal and Technology to support compliant efficient and high-quality delivery.
- Lead start-ups transitions and new initiatives with precision speed and accountability.
People Leadership & Collaboration
- Provide leadership guidance and oversight to multiple District Managers supporting retail portfolios.
- Foster strong communication and alignment between corporate field and client-facing teams.
- Promote a culture of collaboration accountability and operational excellence.
Innovation & Strategic Improvement
- Identify opportunities for service enhancement process innovation and operational efficiency.
- Integrate technology automation and data-driven tools to improve visibility and performance.
- Drive initiatives that strengthen long-term client retention and sustainable revenue growth.
Qualifications
Education & Experience
- Bachelors degree or equivalent combination of education and experience.
- 5 years of progressive leadership experience in operations program management or client/account management.
- Retail industry experience or experience supporting retail clients required.
- Demonstrated success managing multi-site or multi-client portfolios.
- Proven experience developing and presenting proposals amendments and organic growth plans.
Technical Skills
- Advanced proficiency in Microsoft Excel and PowerPoint with strong analytical and executive presentation skills.
- Experience with Smartsheet Oracle ERP systems or similar workflow platforms preferred.
- Strong business writing skills particularly in client communications proposals and executive summaries.
Core Competencies
- Exceptional communication relationship-building and stakeholder management skills.
- Strong customer service orientation with a high sense of accountability.
- Self-starter capable of managing priorities independently in a remote environment.
- Collaborative leader comfortable partnering with District Managers and cross-functional teams.
- Strategic thinker with strong analytical organizational and problem-solving abilities.
Compensation & Benefits
- Base Salary: $110000 annually (car allowance included)
- Medical Dental and Vision Insurance
- Life Insurance
- 401(k) with Company Match
- Paid Time Off: 10 vacation days 4 floating holidays and 6 sick days annually
- Travel: Up to 25%
Why Join Us
- Be part of a global leader in security innovation.
- Work with cutting-edge technology in a rapidly evolving industry.
- Direct impact on revenue growth and strategic market expansion.
- Collaborative team culture with strong leadership support.
- Competitive compensation and performance-based incentives.
Securitas is committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.
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Required Experience:
Director
Key Skills
- Nurse Management
- Program Management
- Employee Evaluation
- Management Experience
- Teaching
- Curriculum Development
- Administrative Experience
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Addiction Counseling
About Company
Von der Planung über die Installation bis hin zur Inbetriebnahme und Wartung- unsere Expertinnen und Experten der 🔴🔴🔴 Securitas Technology bieten den Rundum Service für modernste und individuelle Sicherheitslösungen. Zur Verstärkung unseres Expertenteams suchen wir ab sofort einen S ... View more
